[LTA-VS] PRINCIPAL / SENIOR EXECUTIVE / EXECUTIVE (CUSTOMER SERVICE RELATIONS)

[What the role is] PRINCIPAL / SENIOR EXECUTIVE / EXECUTIVE (CUSTOMER SERVICE RELATIONS) [What you will be working on] We are seeking a dedicated individual to join our dynamic Customer Service team at LTA. In this role, you will provide comprehensive operational and frontline service support across various customer touchpoints. Key Responsibilities • Handle customer feedback and enquiries professionally through multiple in-person and digital channels (including, but not limited to, telephone and written correspondence) • Manage service requests and online applications efficiently while ensuring high service standards • Prepare regular performance reports and conduct audits when required • Maintain smooth workflow and service excellence at various service touchpoints • Collaborate with different stakeholders to resolve complex customer queries and enhance service delivery • Monitor and follow up on customer interactions to ensure timely resolution • Perform other duties and responsibilities as assigned based on evolving business needs [What we are looking for] • Knowledge in any discipline • Prior work experience in customer service will be an added advantage • Proficient in Microsoft Office applications • Excellent organisational, communication, and interpersonal skills • Meticulous and attention to detail with strong analytical abilities • Ability to work effectively both independently and as part of a team • Proven ability to thrive in a fast-paced environment and handle multiple tasks efficiently As part of the shortlisting process for the role, you may be required to complete a medical declaration and / or undergo further assessment.