Administrative Executive, HMG/BSCC

[What the role is] Administrative Executive, HMG/BSCC [What you will be working on] • Handle enquiries from the public through the Branch Service Line (HDB’s hotline) with professionalism. The enquiries can be on lease administration, housing maintenance, finance and car park matters. • Promote, educate and guide callers on the use of HDB’s e-Services • Provide case-specific advice and quality customer service to customers over the phone • Keep abreast with latest policies and procedures so as to provide accurate information to customers • Resolve customer’s queries effectively and escalate problems promptly • Work as a team to ensure that call centre service KPIs are met • Any other tasks assigned [What we are looking for] • Possess effective telecommunication & strong customer service skills • Have a passion to deliver customer-centric service  • Proficient in English and another language • Can size up customers’ enquiries accurately and document them quickly in the system • Can handle stressful situations appropriately • Be meticulous and independent • Experience in customer service or call centre will have an added advantage   Successful candidates will be offered a 1+1 year contract.