Lead/Senior System Manager

[What the role is] You will be part of a dynamic team within Supervision Platforms Division under Information Technology Department. [What you will be working on] You will be part of a dynamic team within Supervision Platforms Division under Information Technology Department. In this role, the officer is expected to undertake the following areas of work: Manage stakeholder relationships • Build and manage strong relationships with business stakeholders to understand their needs, align priorities, and deliver effective technology solutions. Solution business analysis and design • In conjunction with business, to design and deliver a solution experience that meets the needs of user through human, digital, and physical interactions, over time, across a journey (in conjunction with policy, process, digital enablers). • Mapping of the service/business/functional requirements to solution/application system/technical requirements and ensure overall design, development and implementation remains consistent with the overall architecture of the project, and its objectives and needs. Vendor contracting and management • Manage outsourced vendors and in-housed contractors to meet the delivery and operation needs of IT services • Conduct procurement Governance, Risk and Compliance • Ensure compliance to ICT Governance policies and standards • Ensure risk framework is adhered to, and carry out risk management for projects and products Project delivery and quality • Plan and manage IT projects, and ensure alignment of project to the business objectives within established scope, cost and schedule • Quality: To assure the quality of systems and applications, including the establishment of quality management technology and systems for applications development and delivery Operations and maintenance, user support • Manage and direct the day-to-day operations of IT services • Manage change request, service request and production support issues and ensure service levels are met • Review post production issues and identify root cause and work with vendors on preventive measures • Plan, execute and support system implementation, software/hardware upgrades and security patches • Measure, monitor and continuously improve performances of IT services Site Reliability Engineering • Define and track SLOs and error budgets to ensure IT services meet uptime and performance targets • Work with vendors and development teams to implement and maintain monitoring, logging, and alerting systems to provide visibility into system health and performance [What we are looking for] • Bachelor Degree or Master Degree with preferably 10 years of relevant working experience in project management, business analysis and system operation • Experience in project management, vendor management, incident management, problem management, release management & SRE • Strong experience in managing business, IT and senior stakeholders • Sound understanding of the technical aspects of systems integration in an environment with diverse technologies • Hands-on experience with cloud platforms (AWS, GCP, or Azure) and be comfortable with infrastructure-as-code tools like Terraform. Experience with container orchestration platforms such as OpenShift or Kubernetes is expected, as is familiarity with CI/CD pipelines and DevOps practices • Experience with observability platforms such as Elastic, Grafana, or Prometheus would be advantageous • Strong communication skills and ability to influence to gain consensus from multiple stakeholders when required • Working experience in using project management software like JIRA to track, monitor, and reporting of project/issue progress and producing reports • Familiarity with Government Instruction Manual 8 will be an added advantage • Good analytical skills, and able to mulit-task and deliver results in a timely manner • Self-driven, creative and team-oriented person with good interpersonal and organizational skills, positive attitude and able to work under pressure • Excellent technical troubleshooting skills • Sound knowledge in coding languages, databases, application architecture, cloud technologies and IT security As part of the shortlisting process for this role, you may be required to complete a medical declaration and/or undergo further assessment. All applicants will be notified on whether they are shortlisted or not within 4 weeks of the closing date of this job posting.