Job Ambassador, NE CDC

[What the role is] To manage the engagement of resident jobseekers and coordinate onboarding of community employers to the Jobs Nearby @ CDC scheme, connecting residents through localised workforce development and job matching initiatives. [What you will be working on] Key duties and responsibilities that need to be performed to meet the primary objective of the job. This will include the important result areas (what) along with the rationale (why). • Manage the engagement of resident jobseekers and coordinate onboarding of community employers to the Jobs Nearby @ CDC scheme across CDCs and CCs. • Provide personalised guidance to resident jobseekers (e.g. listen with empathy, understand challenges, and guide jobseekers step-by-step in their job search journey). • Coordinate with employers (e.g. SMEs, neighbourhood businesses, community-based employers) and vendors to facilitate job seeker profiles creation, posting listings management, and effective utilisation of the job portal. • Guide jobseekers in setting up digital profiles, uploading documents, and navigating job portals or related platforms to apply for jobs. • Facilitate connections between jobseekers and employers through face-to-face or online platforms, including on-the-spot interviews. • Monitor jobseekers’ progress and outcomes, conduct regular follow-ups, and review service delivery processes (e.g. post-interview, post-placement, etc) to continuously improve the experience for both jobseekers and employers. • Expand employer networks and build relationships to strengthen engagement. • Organise and participate in events such as job fairs, learning festivals, and outreach activities to link jobseekers with employers. • Track and report data on jobseeker registrations, employer sign-ups, and success stories for monitoring and evaluation. • Provide operational guidance to new Job Ambassadors during onboarding to ensure familiarity with daily operations [What we are looking for] Other ad-hoc duties not covered under main responsibilities and duties. Knowledge & Skills • Knowledge in outreach, career and skills advisory, community engagement, HR/recruitment, or workforce development. • Knowledge of 2nd language (e.g. Mandarin, Malay, Tamil or dialects) to effectively engage with diverse residents in the community. • Good interpersonal communication skills and able to handle employer / jobseeker enquiries with basic knowledge of job market trends, workforce policies, etc. • Ability to work independently across different community locations and open to frequent travel within the district. • Flexibility to work evenings, weekends and public holidays when required • Ability to conduct outdoor engagement activities and community outreach. • Proactive, persuasive and resourceful.