Education Specialist/Senior Education Specialist, Local Engagement

ACCOUNTABILITIES Student Recruitment Operations • To work with the Senior Lead/Lead/Deputy Lead, Local Engagement, to manage and support the development of local student recruitment efforts for the institute by promoting the SIM brand-name and planning local student recruitment strategies. • To attend to customers’ enquiries via walk-ins, phone, email, live chat, etc and look into the customer’s needs and requirements so as to recommend suitable education pathway • To assist customer in programme application and checking for documentations to support the turnaround time for admissions processing • To build strong product knowledge, comply with work policies and procedures and continuously improve customer service skills • To comply with quality standards set for the department • To supervise and guide the team to ensure operational needs and goals of the department are met (e.g. operations roster, compliance to policies and processes). • To provide timely training and coaching to team members on a regular basis so as to achieve a high standard of service to customers. Leads Management • To follow up on all leads assigned on a timely basis • To prepare and maintain leads follow-up reports. Corporate Engagement & Project Management • Support the Lead in contacting, following up and maintaining relationships with corporate contacts. • Arrange meetings, prepare materials, record notes and track follow-up actions. • Maintain accurate corporate contact and CRM records and follow up on leads and enquiries. • Coordinate Lunch & Learns session, corporate talks and engagement events, including registrations, venues, catering and materials. • Manage the entire event lifecycle, from initial concept development to post-event evaluation. Coordinate logistics, timelines, speakers, vendors and internal stakeholders to ensure seamless execution and exceptional attendee experiences • Manage post-event follow-up and attendance records. • To understand the local education landscape and explore new developments for corporate engagement. JOB REQUIREMENTS Academic Education and Work Experience • Bachelor degree with 1-2 years of relevant working experience, preferably in sales, marketing or event management. • Experienced in planning and executing recruitment events, corporate talks, and outreach campaigns. • Experienced in Customer Service and Sales conversion processes • Good understanding of the higher education industry in Singapore • Results-oriented, driven, self-motivated and analytical • Strong communication skills, including active listening, understanding and clear articulation • Able to work on weekends or weekday evenings when required • Confident public speaker with excellent presentation skills Professional Education/License (if any) Not required Personal Attributes • Well-developed diplomacy skills and ability to handle expansive and diverse customers • Pleasant and patient personality with excellent service mindset • Good interpersonal skill with a high level of initiative and drive We regret that only shortlisted candidates will be notified.