Director, Service Delivery Management (APAC) - Client Relationship Management

Who We Are: SimCorp is at the forefront of FinTech innovation, committed to helping our clients navigate the evolving world of investment management technology. We foster a people-centered environment that emphasizes continuous growth, collaboration, and client success. If you're passionate about making an impact and driving transformation in a fast-paced, forward-thinking company, SimCorp is the place for you. WHAT MAKES US, US Join some of the most innovative thinkers in FinTech as we lead the evolution of financial technology. If you are an innovative, curious, collaborative person who embraces challenges and wants to grow, learn and pursue outcomes with our prestigious financial clients, say Hello to SimCorp! At its foundation, SimCorp is guided by our values — caring, customer success-driven, collaborative, curious, and courageous. Our people-centered organization focuses on skills development, relationship building, and client success. We take pride in cultivating an environment where all team members can grow, feel heard, valued, and empowered. If you like what we’re saying, keep reading! In addition, we provide a good work-life balance and opportunities for professional development: there is never just only one route - we offer an individual approach to professional development to support the direction you want to take. Visit our career pages to learn more about working at SimCorp.  Why This Role is Important: We’re seeking a Director to lead and evolve the Service Delivery Management function for our SaaS clients across the APAC region. As a key member of the Client Operations Leadership Team, you will shape and execute the strategic direction of service delivery, ensuring operational excellence, client satisfaction, and alignment with SimCorp’s global goals. ***NOTE: Please note that this is not a traditional IT Service Delivery Management role. This role is less focused on operational ticket delivery and more focused on executive stakeholder management, client governance, escalation management, and strategic relationship building. The successful candidate will regularly engage with senior client leaders and C-suite executives, acting as a trusted advisor and ensuring SimCorp delivers value and outcomes aligned to the client's business objectives. *** What You Will Be Responsible For: Strategic Leadership: • Define and execute the Service Delivery Management strategy to align with global business objectives. • Articulate the team’s goals and guide execution in ways that support engagement, streamline operations, and benefit clients. • Collaborate with Senior Leadership to define and refine delivery models and contribute to broader Client Operations strategy. • Design and optimize workflows, processes, and governance models to ensure seamless execution and achievement of goals. Stakeholder and Relationship Management: • Act as the main point of contact for all service delivery matters, managing expectations and ensuring alignment with client needs. Must be a strong communicator who is confident in client-facing situations and able to handle senior stakeholder interactions. Build and maintain strong relationships with key internal stakeholders, including Product Development, Consulting, and Commercial teams, to ensure effective service delivery. • Work closely with the Commercial teams to align on client success planning and identify opportunities for business development. People Leadership Excellence: • Lead diverse, effective teams across multiple regions, cultivating a culture of collaboration, clear communication, and continuous improvement to drive high-quality service delivery outcomes. • Champion the development of team members by providing ongoing learning opportunities, promoting skill-building, and enabling career progression through mentorship and personalized development plans. • Leverage cutting-edge technologies, including automation and artificial intelligence, to expand the team’s capabilities, streamline workflows, and enhance both individual and organizational performance. Operational Excellence: • Translate strategic goals into measurable operational targets for Service Delivery Management teams. • Oversee the end-to-end service delivery function, ensuring alignment with business objectives and client outcomes. • Identify areas for process optimization and continuous improvement to enhance efficiency and performance. • Develop and monitor KPIs and performance metrics to track service delivery and drive insights for continuous improvement. Innovation and Continuous Improvement: • Implement innovative delivery practices and leverage technology to streamline operations, reduce manual processes, and improve time-to-value. • Drive a culture of learning, versatility, and collaboration within the Service Delivery Management team to support high client satisfaction and operational effectiveness. Cost and Revenue Management: • Oversee the financial performance of the service delivery function, ensuring alignment with budgetary targets and corporate objectives. • Forecast and track client revenue, ensuring targets are consistently met. Identify opportunities for revenue growth through service adoption, usage, or new offerings. • Manage costs effectively, ensuring that the Service Delivery function operates within budget while delivering value to clients and the business. What We Value: • Experience: 10+ years of managing C-suite client relationships and leading enterprise-level service delivery teams. • Leadership: Extensive experience in leading high-performing teams across complex regions and cultures, with a focus on delivering innovative service models. • Expertise: Deep understanding of service delivery processes, including SLAs, KPIs, and contract management, with a focus on optimizing outcomes for clients. • Communication & Client Engagement: Proven ability to operate as a senior, client-facing leader with strong executive commun…