Order Management Coordinator

Order Management Coordinator based in Singapore Life Unlimited. At Smith+Nephew, we craft and manufacture technology that takes the limits off living. The Order Management Coordinator provides an effective interface between Smith+Nephew and its internal and external customers by managing surgical case bookings and related customer-service activities. The role coordinates customer requirements, product availability, orders, billing, quotations and logistics information to support hospitals, healthcare customers and the Sales organisation. Success requires a strong commitment to customer satisfaction, accurate and timely transaction processing, proactive communication and effective management of customer expectations What will you be doing? • Manage and optimise the case-bookings process, providing timely telephone and email support to internal and external customers. • Determine and fulfil customer requirements while setting and managing service expectations throughout the booking lifecycle. • Process surgical case bookings, customer orders, billing transactions and quotations accurately and within required timeframes. • Provide clear information on products, availability, pricing, order status and service arrangements to customers and internal stakeholders. • Coordinate closely with divisional teams, Sales personnel, Customer Service, operational teams, warehouse and logistics personnel, and freight carriers to support successful case fulfilment. • Support field Sales personnel through efficient communication of relevant booking, product, availability, delivery and customer information, and prompt responses to requests. • Develop preferred-supplier relationships with key customers by proactively understanding individual requirements, resolving issues and adding value to the customer experience. • Identify, analyse and resolve booking and service problems; measure performance and coordinate corrective action to improve processes and eliminate recurring causes. • Maintain accurate booking, order and customer records in SAP and relevant systems, applying strong numerical accuracy and attention to detail. • Escalate risks relating to product availability, booking fulfilment, delivery timing, billing or customer expectations to the appropriate Supervisor or Manager. • Understand and comply with the Smith+Nephew Code of Conduct and Business Principles, applicable Medical Technology Association of Australia requirements, and related procedures and training obligations. • Operate in accordance with Equal Employment Opportunity, occupational health and safety, environmental and Quality System requirements. • Report actual or potential quality issues and unsatisfactory practices, and process customer complaints in accordance with the Smith+Nephew complaints process. • Perform other related duties as required to support Customer Service, Supply Chain and business priorities. What will you need to be successful? Success in the role will requires a combination of technical knowledge, soft skills, and a deep understanding of both the business and service-providing sides of an organization. Successful candidates would need the following: • Bachelor degree or similar qualification in engineering, supply chain, logistics, business or a related field is preferred • Demonstrated logistics, asset-management or inventory-planning experience, with SAP exposure and a background in operations • Experience in medical devices, loaner or consignment inventory and surgical instrument sets is highly desirable. ​ ​ You. Unlimited. We believe in creating the greatest good for society. Our strongest investments are in our people and the patients we serve. • Inclusion + Belonging: Committed to Welcoming, Celebrating and Thriving. Learn more about our Employee Inclusion Groups on our website https://www.smith-nephew.com • Your Future: Generous annual bonus and pension Schemes, Save As You Earn share options. • Work/Life Balance: Flexible Vacation and Time Off, Paid Holidays and Paid Volunteering Hours, so we can give back to our communities! • Your Wellbeing: Private Health and Dental plans, Healthcare Cash Plans, Income Protection, Life Assurance and much more. • Flexibility: Hybrid Working Model (For most professional roles). • Training: Hands-On, Team-Customised, Mentorship. Stay connected by joining our Talent Community . We're more than just a company - we're a community! Follow us on LinkedIn to see how we support and empower our employees and patients every day. Check us out on Glassdoor for a glimpse behind the scenes and a sneak peek into You. Unlimited. , life, culture, and benefits at S+N. Explore our website and learn more about our mission, our team, and the opportunities we offer.