Technical Support Engineer

Key Responsibilities • • Resolve complex technical issues by diagnosing system errors, integration failures, and advanced configuration problems. • Monitor production systems using dashboards and alerting tools to ensure consistent system health and performance. • Manage and respond to incidents efficiently, ensuring minimal disruption to operations and adherence to SLA timelines. • Conduct root cause analysis (RCA) for recurring or critical issues and produce detailed reports with preventive measures. • Apply patches and bug fixes to ensure application stability, security, and optimal performance. • Support system integrations by managing APIs, middleware, and database connectivity for seamless operations. • Perform quality assurance testing on updates and new releases to verify system stability before deployment. • Carry out monthly preventive maintenance including log review, system health checks, and servicing reports for each site. • Assist in deployments and releases by validating builds in staging, coordinating rollout, and ensuring minimal disruption. • Maintain documentation of incident handling, system configurations, fixes, and procedures for knowledge sharing. • Collaborate with cross-functional teams (development, QA, DevOps) to resolve issues and implement continuous improvements. Requirements • • Degree or Diploma in Computer Science, Information Technology, or equivalent experience. • Minimum 1 year of experience in application support, system operations, or a related technical support role. • Programming proficiency in languages such as Angular, Nodejs, and Unity. • Experience with monitoring tools like Grafana, or Prometheus. • Knowledge of databases such as MSSQL and PostgreSQL. • Familiarity with operating systems such as Linux/Unix and Windows. • Understanding of cloud technologies including AWS, Kubernetes, and Docker. • Strong problem-solving skills with the ability to analyze and resolve technical issues quickly. • Excellent communication skills for effective collaboration and incident reporting. • Attention to detail and multitasking ability to manage concurrent support issues and maintenance tasks. At Surbana Jurong, we put talent, hard work, teamwork and a fun workplace together to approach problems and solve them creatively and collaboratively. Join us in making a positive impact on the world!