Ship Agency Manager

About Toll Group At Toll, we do more than just logistics - we move the businesses that move the world. Our 16,000 team members can help solve any logistics, transport, or supply chain challenge – big or small. We have been supporting our customers for more than 130 years. Today, we support more than 20,000 customers worldwide with 500 sites in 27 markets, and a forwarding network spanning 150 countries. We are proudly part of Japan Post — www.tollgroup.com Summary Join a dynamic and growing team where you will play a critical role in managing vessel agency operations and delivering exceptional service to customers in Singapore. This is an exciting opportunity for a commercially minded professional to contribute to the establishment and growth of the agency business, build strong customer relationships, and oversee end-to-end port call operations. If you thrive in a fast-paced environment and enjoy coordinating multiple stakeholders to ensure seamless vessel movements, we would love to hear from you. Key Responsibilities • Support the development and growth of the agency business by identifying and securing new customers. • Manage end-to-end port call operations, from pre-arrival arrangements through to Final Disbursement Account (FDA) closure . • Handle vessel clearance requirements, including ICA applications, pilotage bookings, transmission messages, and MPA Digiport submissions . • Prepare quotations and provide tailored solutions based on customer requirements. • Monitor vessel movements and ensure timely, accurate, and proactive communication with principals, ship owners, charterers, and relevant stakeholders. • Maintain strong relationships with principals through responsive communication and regular operational updates. • Ensure complianc e with Ships Agency procedures, QHSSE standards, statutory regulations, and company policies. • Respond promptly to customer and stakeholder enquiries, ensuring a high level of service excellence. • Coordinate crew changes, technician boarding, launch/service boats, transportation arrangements, and other vessel support activities. • Arrange and oversee the delivery of ship spares, stores, and provisions. • Liaise with suppliers, contractors, port authorities, and service providers to ensure smooth vessel operations. • Monitor operational costs and drive cost-effective solutions while maintaining service quality. • Ensure accuracy, efficiency, and timely completion of all operational and documentation requirements. • Support and manage other shipping agency operational activities as required. Requirements • Diploma or Bachelor's Degree in Maritime Studies, Shipping, Logistics, Supply Chain Management, Business Administration, or a related field. • Minimum 2-5 years of experience in shipping agency, vessel operations, port operations, or maritime logistics. • Knowledge of port call processes, vessel documentation, customs and immigration procedures, and maritime regulations. • Experience with MPA Digiport, pilotage bookings, and vessel clearance procedures will be an advantage. • Strong commercial awareness and ability to develop customer relationships and identify business opportunities. • Excellent communication and stakeholder management skills with the ability to work effectively across multiple parties. • Strong problem-solving skills and ability to make sound operational decisions under pressure. • Highly organized with strong attention to detail and accuracy. • Proficient in Microsoft Office applications, particularly Excel, Outlook, and Word. • Ability to work independently in a fast-paced operational environment and manage multiple priorities simultaneously. • Willingness to be available outside standard office hours when operational requirements demand. What moves you? At Toll, you can help play a vital role in delivering what matters. From food, fuel, medicine and rescue services, we keep businesses and communities thriving. Every day brings change. We see that as an opportunity. To be curious. To ask the right questions. And build meaningful connections. Because finding new ways to solve problems is what we do. With a bold vision to expand our global reach, our 16,000+ people bring a passion for progress. We collaborate in friendly, caring teams, supported by approachable leaders who give us the autonomy to quickly make decisions with impact. Learn and grow with industry-leading training, alongside talented experts. Feel empowered to take on diverse challenges and new responsibilities to move you, our customers, and our world further. Are you excited about this role but are concerned you don’t meet all the requirements? If you have similar skills and are willing to learn then we encourage you to apply anyway. We know that some people hesitate to apply for jobs unless they meet every single qualification. At Toll, we value a diverse, inclusive and authentic workplace, so if you’re interested in this role but your past experience doesn’t align perfectly then please talk to us – you may be just the right candidate for this or other roles we have coming up. At Toll everyone is welcome including those of all ages, ethnicities, genders and abilities. To find out more about us visit www.careers.tollgroup.com You must be entitled to work in Singapore and be prepared to undertake pre-employment checks including a criminal history check and medical.