Creative/Design Account Manager

We are looking for a Creative/Design Account Manager who is passionate about branding and package design and wants to work collaboratively in a client-focused environment. This role will manage the needs, expectations and daily communication with external customers while guiding projects through our internal creative process. This is a role based in Japan with requirement to work onsite in Tokyo. Key Responsibilities • Service clients by receiving and aligning to creative briefs, attending kickoff meetings, understanding the scope of the work and effectively communicate to the team and managing customer expectations • Review projects on an ongoing basis, ensuring deliverables are in line with approved brief, budget and scope • Lead all projects from beginning to end including design briefing, scheduling, and appropriately using our project management/workflow tools • Support in identifying opportunities to expand our services with our current clients • Lead and document status meetings, including ensuring everyone is clear on what their role is and hold them accountable • Provide quality checks on all design work to ensure customer brief/expectations are met and ensure we maintain a high standard in error free artwork • Co-manage project kick-offs, brainstorming sessions, and client meetings, ensuring a clear understanding of the project and the objectives between involved team members • Oversee capacity needs to help identify resources required and escalate when needed • Develop and maintain a positive relationship with your creative and production colleagues • Responsible for reporting productivity and profitability on the business • Provide relevant and appropriate administrative needs required for the work Requirements • Minimum 3-5 years of experience in Creative Design, Account Management, Client Servicing, or a similar role • Has an understanding of account specific financials: Creating estimates, receiving and managing PO processes, applying costs and invoicing • Competent user of: Outlook, Word, Excel, Adobe Acrobat, bespoke Trident systems and where necessary client specific systems • Able to brief designers, manage scheduling, and appropriately using our project management/workflow tools • Review projects on an ongoing basis, ensuring deliverables are in line with approved brief, budget and scope • A strong understanding of consumer brands and branding • Excellent communication and presentation skills, with the ability and confidence to share your thoughtful design perspective • Is able to work in a flexible and dynamic work environment, working towards fast moving deadlines • Strong overall project management skills, including experience working within a workflow and KPI management • General knowledge of Adobe Creative Suite and other applicable creative programs • Is commercially astute and able to identify growth opportunities • Able to lead projects end to end with positive results and outcomes • Has the desire to upskill and takes a proactive role in their development • A cursory understanding of the post design/production process Language Requirements • Business-level Japanese and English proficiency, both written and spoken. • Ability to communicate effectively with local and international stakeholders.