Senior Officer, Branch Digital Executive, Group Channel Digitalisation

Company: 1011 United Overseas Bank Ltd About UOB United Overseas Bank Limited (UOB) is a leading bank in Asia with a global network of more than 500 branches and offices in 19 countries and territories in Asia Pacific, Europe and North America. In Asia, we operate through our head office in Singapore and banking subsidiaries in China, Indonesia, Malaysia and Thailand, as well as branches and offices. Our history spans more than 80 years. Over this time, we have been guided by our values – Honorable, Enterprising, United and Committed. This means we always strive to do what is right, build for the future, work as one team and pursue long-term success. It is how we work, consistently, be it towards the company, our colleagues or our customers. Job Description Key Responsibilities Deliver Customer Service Excellence • Advocate UOB's Digital First strategy by educating individual and corporate customers towards digital and self-service banking solutions. • Provide timely, professional, and personalized assistance for customer enquiries and service requests. • Take ownership of customer issues, coordinating resolutions and escalating complex cases where necessary. • Support branch initiatives that enhance customer satisfaction, operational efficiency, and service excellence. Drive Advisory-Led Banking and Business Growth • Engage Wealth and Corporate customers through proactive interactions and meaningful conversations to understand their financial needs and goals. • Introduce and connect customers with suitable banking, wealth, and financial solutions through needs-based recommendations. • Promote and educate customers on UOB's digital platforms, services, and self-service capabilities. • Support customer acquisition efforts through quality referrals and collaboration with product specialists and relationship managers. • Assist customers with account opening and onboarding journeys, ensuring a smooth and personalized experience across both digital and branch channels. Foster Strong Branch Operations and Risk Management • Support daily branch operations and administrative duties such as ensuring accuracy in account opening, checking of reports, transaction processing and documentation. • Maintain vigilance by identifying, escalating, and managing operational and compliance risks. • Ensure adherence to all regulatory requirements, internal policies, and control frameworks to safeguard customer and bank interests. • Uphold a strong risk and control mindset by resolving and addressing issues on a timely basis. Attributes We Value • Customer-Focused: You genuinely care about assisting customers and consistently seek ways to improve their banking experience. • Growth: You embrace new challenges, welcome feedback, and view every interaction as an opportunity to learn and improve. • Digital-First: You are excited about new technologies and processes, remaining adaptable in a rapidly changing environment with a passion to help customers build confidence in using digital banking solutions. • Collaborative Team Player: You work closely with colleagues and specialists to follow through on commitments, recognizing that the best customer outcomes are formed from teamwork and taking ownership. • Risk-Conscious: You understand the importance of compliance, risk management, and ethical conduct in safeguarding customer trust. Skills & Qualifications • Hold a Diploma or Degree in Business, Finance, Banking, or a related field. • Possess strong communication, interpersonal, and customer engagement skills. • Ability to provide advisory solutions across banking products. • Demonstrate a customer-centric mindset with a passion for delivering excellent service. • Have strong attention to detail and an appreciation for risk and compliance requirements. • Can understand customer needs and confidently recommend suitable banking products and solutions. • Open to periodic rotation across branch locations based on business needs. • Relevant banking, wealth or financial advisory certifications will be an advantage. Additional Requirements Develop, Engage, Execute, Strategise Be a Part of the UOB Family UOB is an equal opportunity employer. UOB does not discriminate on the basis of a candidate's age, race, gender, color, religion, sexual orientation, physical or mental disability, or other non-merit factors. All employment decisions at UOB are based on business needs, job requirements and qualifications. If you require any assistance or accommodations to be made for the recruitment process, please inform us when you submit your online application. Apply now and make a Difference