Assistant VP_ Cluster Ops - Performance & Change

Company: 1011 United Overseas Bank Ltd About UOB United Overseas Bank Limited (UOB) is a leading bank in Asia with a global network of more than 500 branches and offices in 19 countries and territories in Asia Pacific, Europe and North America. In Asia, we operate through our head office in Singapore and banking subsidiaries in China, Indonesia, Malaysia and Thailand, as well as branches and offices. Our history spans more than 80 years. Over this time, we have been guided by our values – Honorable, Enterprising, United and Committed. This means we always strive to do what is right, build for the future, work as one team and pursue long-term success. It is how we work, consistently, be it towards the company, our colleagues or our customers. Job Description 1. Portfolio-Level Pipeline Oversight & Governance • Own and oversee the end-to-end SOW case pipeline through dashboards and reporting tools • Monitor case volumes, inflow/outflow, backlog, and ageing trends across segments • Identify systemic bottlenecks, workflow inefficiencies, and capacity risks • Provide timely escalation and recommendations to address pipeline constraints • Ensure sustained pipeline health and operational readiness 2. Performance Dashboarding & KPI Ownership • Lead the design, build, and continuous enhancement of performance dashboards • Define and govern KPIs and metrics for: • Case throughput and turnaround • SLA adherence and breach trends • Rework and quality indicators • Preparer and preparer lead productivity and performance • Ensure data integrity, consistency, and standardisation of metrics • Drive automation and scalability of reporting solutions 3. SLA, Quality & Performance Insights • Oversee and analyse SLA adherence and performance trends • Identify key drivers of delays, rework, and inefficiencies • Translate data into actionable insights and management recommendations • Partner with stakeholders to improve turnaround times and operational performance • Provide forward-looking insights for capacity planning and workload management 4. Workflow Monitoring & Process Visibility • Track key stages of the case lifecycle (e.g. preparation, RFI, rework, submission) at an aggregate level • Monitor RFI volumes, turnaround, and response behaviour from RMs • Identify trend-based risks and inefficiencies in workflow execution • Ensure transparency and consistency in workflow monitoring practices • No requirement to review or manage individual AML cases 5. Process Improvement & Change Management • Lead and drive process improvement initiatives to enhance efficiency and transparency • Support and implement system enhancements and reporting transformations • Drive standardisation of reporting frameworks, KPIs, and operational metrics • Actively support and manage change initiatives impacting AML operations workflows • Promote a culture of continuous improvement and data-driven decision-making 6. Stakeholder Management & Communication • Engage and influence key stakeholders across operations, reviewers, and business teams • Present dashboard insights, performance updates, and recommendations to management • Act as a central coordination point for performance tracking and reporting governance • Drive alignment on KPIs, expectations, and operational priorities 7. Knowledge Management & Governance • Ensure proper documentation of reporting frameworks, KPI definitions, and dashboard logic • Maintain SOPs and governance standards for reporting and workflow tracking • Promote consistency, transparency, and audit readiness in reporting practices Qualifications & Experience • Degree in Business, Banking, Finance, Data Analytics, Operations Management, Risk Management, or a related discipline. • Minimum 8–12 years of experience in AML Operations, KYC Operations, Financial Crime Operations, Business Management, Operations Governance, MIS Reporting, or Workforce/Performance Management within the banking or financial services industry. • Proven experience managing operational performance, reporting governance, dashboards, and large-scale workflow monitoring. • Experience working within AML, KYC, Client Lifecycle Management, Financial Crime Compliance, or Operations environments is highly preferred. • Demonstrated experience leading process improvement, operational transformation, and change initiatives. • Experience in stakeholder engagement across business, operations, compliance, and technology teams. Additional Requirements Develop, Engage, Execute, Strategise Be a Part of the UOB Family UOB is an equal opportunity employer. UOB does not discriminate on the basis of a candidate's age, race, gender, color, religion, sexual orientation, physical or mental disability, or other non-merit factors. All employment decisions at UOB are based on business needs, job requirements and qualifications. If you require any assistance or accommodations to be made for the recruitment process, please inform us when you submit your online application. Apply now and make a Difference