VDI & Endpoint Lead

Company: 6255 UOB Innovation Hub 2 Sdn Bhd About UOB United Overseas Bank Limited (UOB) is a leading bank in Asia with a global network of more than 500 branches and offices in 19 countries and territories in Asia Pacific, Europe and North America. In Asia, we operate through our head office in Singapore and banking subsidiaries in China, Indonesia, Malaysia and Thailand, as well as branches and offices. Our history spans more than 80 years. Over this time, we have been guided by our values – Honorable, Enterprising, United and Committed. This means we always strive to do what is right, build for the future, work as one team and pursue long-term success. It is how we work, consistently, be it towards the company, our colleagues or our customers. Job Description Key Responsibilities • Administer, maintain, support, and optimize enterprise VDI environments built on Omnissa Horizon (VMware Horizon). • Manage and support VMware ESXi and vCenter infrastructure supporting virtual desktop services. • Perform advanced troubleshooting and root cause analysis for VDI, endpoint, and endpoint security incidents. • Provide L3/L4 technical support and serve as an escalation point for complex production issues. • Manage endpoint lifecycle activities including device provisioning, software deployment, patching, configuration management, and compliance enforcement. • Administer Microsoft Intune and Microsoft Endpoint Configuration Manager (MECM/SCCM) environments. • Manage and support endpoint security platforms including Microsoft Defender for Endpoint and Trellix Endpoint Security. • Monitor platform health, performance, availability, and capacity to ensure service reliability. • Support platform upgrades, migration activities, patching exercises, and technology refresh initiatives. • Perform service recovery activities and support critical production incidents to ensure timely restoration of services. • Collaborate with infrastructure, network, security, and application teams to resolve cross-functional issues. • Develop and maintain technical documentation, operational procedures, and support knowledge bases. • Participate in after-hours support, weekend maintenance activities, and major incident response when required. Mandatory Requirements • 7+ years of End User Computing (EUC), VDI, or Endpoint Infrastructure experience. • 5+ years supporting enterprise VDI environments. • Strong hands-on administration experience with: • Omnissa Horizon / VMware Horizon • VMware ESXi • VMware vCenter • Microsoft Intune • Microsoft Endpoint Configuration Manager (MECM/SCCM) • Microsoft Defender for Endpoint • Strong troubleshooting and problem-solving experience in enterprise VDI environments. • Experience supporting large-scale virtual desktop infrastructure platforms. • Experience handling L2/L3 incident management and production support activities. • Experience with platform maintenance, upgrades, patching, and service recovery operations. • Strong understanding of endpoint management, endpoint security, and device lifecycle management. Additional Requirements Develop, Engage, Execute, Strategise Be a Part of the UOB Family UOB is an equal opportunity employer. UOB does not discriminate on the basis of a candidate's age, race, gender, color, religion, sexual orientation, physical or mental disability, or other non-merit factors. All employment decisions at UOB are based on business needs, job requirements and qualifications. If you require any assistance or accommodations to be made for the recruitment process, please inform us when you submit your online application. Apply now and make a Difference