Senior VP, Operational Risk & Non-Financial Risk, Group Retail

Company: 1011 United Overseas Bank Ltd About UOB United Overseas Bank Limited (UOB) is a leading bank in ASEAN with a global network in Southeast Asia, Asia Pacific, Europe and North America. Operating through our head office in Singapore and banking subsidiaries in China, Indonesia, Malaysia, Thailand and Vietnam, we have a global network of about 430 branches and offices in 19 markets. At the heart of UOB is our culture, shaped by the UOB Way and anchored on our four values – Honourable, Enterprising, United and Committed. For more than 90 years, these values have guided how we do right by our customers, collaborate with one another and create long-term value for the communities we operate in. As One Bank, we are committed to helping our colleagues build sustainable careers grounded in purpose, supported by strong values, and enriched with meaningful opportunities to grow. Job Description Job Description Summary The Senior Vice President, Operational Risk & Non-Financial Risk is a senior leadership role within Group Retail Business Risk & Control Management (BRCM). The role is responsible for leading the Operational Risk and Non-Financial Risk (NFR) portfolio across Group Retail, including oversight of overseas businesses, risk governance, risk frameworks, operational risk events, regulatory matters, audit issues, and remediation programmes. The incumbent will provide independent challenge and strategic risk advisory to business and support functions, drive the effective implementation of the Bank's Non-Financial Risk Management Framework, and support senior management in the identification, assessment, escalation and management of material operational and non-financial risks across the franchise. Key Responsibilities Operational Risk Leadership • Lead the Operational Risk and Non-Financial Risk portfolio across Group Retail. • Oversee Key Operational Risk Indicators (KORIs), Risk Appetite Statement (RAS) metrics, operational risk events, near misses, loss incidents, risk and control assessments, audit findings and regulatory issues. • Identify emerging risk themes and assess the effectiveness of risk mitigation and remediation actions. • Provide effective challenge on risk exposures and control effectiveness across business units and support functions. Risk Governance & Oversight • Lead the Group Retail Operational Risk Forum and related governance processes. • Ensure material operational risk matters are appropriately reviewed, challenged, escalated, and reported to senior management and governance committees. • Support the preparation of risk reporting, management papers and governance submissions. • Drive strong risk governance practices across Group Retail and overseas businesses. Framework Implementation • Drive the implementation, embedding and enhancement of the Bank's Non-Financial Risk Management Framework, policies and standards. • Strengthen risk governance, risk assessments, incident management, issue management and remediation oversight practices. • Ensure risk management processes remain aligned with regulatory expectations, industry standards and internal policies. Risk Advisory & Independent Challenge • Provide strategic risk advisory to business units, support functions and project teams on material operational, conduct and non-financial risk matters. • Support informed management decision-making through constructive challenge and risk insights. • Review and challenge business initiatives, new products, transformation programmes and risk acceptance decisions from an operational risk perspective. • Promote sound risk-taking and a strong risk culture across Group Retail. Regulatory, Audit & Remediation Oversight • Partner with business stakeholders, Internal Audit, Group Compliance, NFRM and regulators on significant risk and control matters. • Oversee remediation of audit findings, regulatory issues and management action plans. • Support supervisory engagements, regulatory reviews and enterprise-wide risk initiatives. • Ensure timely escalation and resolution of material risk issues. Risk Transformation & Strategic Initiatives • Lead key risk enhancement initiatives to strengthen the control environment and improve risk management effectiveness. • Drive continuous improvement in risk governance, monitoring and reporting practices. • Support the delivery of strategic initiatives relating to risk, controls and regulatory requirements. Team Leadership & Capability Development • Build and strengthen Operational Risk capabilities within the NFR team. • Provide leadership, coaching and mentorship to team members. • Enhance the team's technical expertise, risk assessment capabilities and advisory effectiveness. • Foster a high-performing, collaborative and risk-focused culture. Qualifications & Experience • Degree in Risk Management, Finance, Business, Accounting, Law or related discipline. • Minimum 10-15 years of experience in Operational Risk, Non-Financial Risk, Risk Management, Audit, Compliance or related control functions within financial services. • Strong understanding of Operational Risk Management Frameworks, risk governance, incident management, issue management and regulatory expectations. • Experience engaging senior management, governance committees, auditors and regulators. • Strong stakeholder management, influencing and communication skills. • Proven leadership experience managing teams and driving cross-functional initiatives. • Ability to provide constructive challenge while maintaining strong business partnerships. Preferred Experience • Experience within Retail Banking, Wealth Management • Experience managing regional or cross-border risk portfolios. • Familiarity with MAS requirements, operational risk governance practices and non-financial risk management frameworks. Experience leading enterprise risk or transformation programmes Additional Requirements Develop (Competency) (5 - Outstanding), Engage (…