Customer Experience Specialist, Professional II

Overview: At Zebra, we are a community of innovators who come together to create new ways of working. United by curiosity and a culture of caring, we develop smart solutions that anticipate our customer’s and partner’s needs and solve their challenges. Being part of Zebra Nation means you are seen, heard, valued, and respected. Drawing from our unique perspectives, we collaborate to deliver on our purpose. Here you are part of a team pushing boundaries today to redefine the work of tomorrow for organizations, their employees, and those they serve. You’ll have opportunities to learn and lead in a forward-thinking environment, defining your path to a fulfilling career while channeling your skills toward causes you care about—locally and globally. Come make an impact every day at Zebra. What We're Looking For: Resolves problems with customers via telephone, email or chat sessions using technical product knowledge and strong interpersonal skills. Troubleshoots problems with appropriate applications, products and vendors. Identifies and documents customer issues, and escalates complex issues. Understands multiple applications and platforms. Essential Duties and Responsibilities: • Communicates varied technical solutions to customers via multiple channels using effective communication, listening and comprehension skills. • Fully documents customer interactions in real-time; may author content for review. • Solves problems in a timely manner using full understanding of the product functions and features and customer environment. • Analyzes and corrects product issues/ malfunctions with intermittent supervision on day-to-day work and general supervision on new assignments. • Works on a full range of problems of moderate scope that require selection and/or modification of existing procedures and processes. • Manages multiple tickets related a spectrum of technical problems. • Collaborates with fellow technicians and supervisor to solve complex problems. • Demonstrates the ability to articulate technical issues in simple to understand terms to both management and customers. • Demonstrates leadership qualities. • Demonstrates strong customer service, communication and problem solving skills. Note: The statements herein are intended to describe the general nature and level of work being performed by employees, and are not to be construed as an exhaustive list of responsibilities, duties, abilities, and skills required of personnel so classified. Job Requirements Preferred Education: High School or equivalent vocational qualification / experience Preferred Work Experience (years): 1-2 years of experience Key Skills and Competencies: • Intermediate level skills in Microsoft business applications including Word, Excel and Outlook • Customer service values / orientation • Solid professional work behaviors (attendance, teamwork, time management) • Strong Communication skills (listening, providing clear and concise information, using proper language and grammar) • Full knowledge of job related knowledge and procedures Benefits: We understand the importance of work-life balance and wellbeing, which is why we offer flexibility for our teams including: hybrid work, adaptable hours, Summer Flex Fridays, Focus Fridays, and an annual companywide well-being day to promote revitalization and success. Job Posting Statement: To protect candidates from falling victim to online fraudulent activity involving fake job postings and employment offers, please be aware our recruiters will always connect with you via @zebra.com email accounts. Applications are only accepted through our applicant tracking system and only accept personal identifying information through that system. Our Talent Acquisition team will not ask for you to provide personal identifying information via e-mail or outside of the system. If you are a victim of identity theft contact your local police department. AI Technology Statement: Zebra Technologies leverages AI technology to evaluate job applications using objective, job-relevant criteria. This approach enhances efficiency and promotes fairness in the hiring process. However, every decision regarding interviews and hiring is made by our dedicated team, because we believe people make the best decisions about people. For more on how we use technology in hiring and how we process applicant data, see our Zebra Privacy Policy .