Partnership Manager - Lifestyle

Driving Innovation and Trust: Ten’s Journey to Redefine Service Excellence Ten is on a mission to become the most trusted service business in the world. 🌎Technology-driven Product is at the centre of our strategy to create a hugely successful service and business.  Millions of members already have access to Ten's services across lifestyle, travel, dining and entertainment on behalf of over fifty clients including HSBC and Swisscard. Ten's partnerships are based on multi-year contracts generating revenue through platform-as-a-service and technology fees. We have the advantages of already being at scale globally with a critical mass of high net worth members via stable, multi-year revenue-generating contracts.  We already have a market leading consumer proposition and credibility (and many integrations) with the leading suppliers/partners across our ‘big 4’ service categories of restaurants/travel/entertainment and luxury retail.  We are profitable and the first B Corp listed on the London Stock Exchange (AIM market). Our plans are to continue to invest into technology (including AI) to become the main way that our members organise their leisure lives.  The next few years will see Ten speed up our progress via our Growth Engine strategy, making the next huge steps to achieve our ambitions together. For more information, please watch Ten's Growth Engine Video https://tenlifestylegroup.com/investors/#growth-en... Overview 🌟 Join Our Team as a Partnership Manager 🌟 We want to drive and develop our supplier relationships and partnerships to provide our members priority/guaranteed access to the world’s most popular live events, restaurants and luxury brands. To deliver unique access, key benefits and experiences for our members and relevant corporate clients across the world of Sport, Music, Theatre and the Arts plus other categories. Your role is to grow revenue for the business and delight members through positive NPS results and feedback. As well as fulfil contractual obligations for client exclusive benefit programmes. Your role as Partnership Manager, will ensure that you are working with other key stakeholders both within live entertainment proposition and with the wider teams in general; Ensuring that together as a team proposition are delivering and meeting business expectations by achieving key metrics. You will share your work across other departments and offices, ensuring they have an excellent knowledge of our partnerships and are making the most effective use of them. As an industry lead, your knowledge and passion to motivate and drive performance of lifestyle managers, operational teams and the platform should consistently be shared. You (and in turn the lifestyle management team(s)) should always be up to date with current market trends, what competitors are delivering, what our members are obtaining access to, unique market leading partnerships and eager to develop entertainment knowledge, based on growth of Ten and corporate clients. The mentality of the successful candidate must be “if you build it, they will come” rather than seeing the development of our proposition programme as “chicken and egg”. They will also need to be passionate about learning and widening commercial skills into other sectors. You will think ahead to develop and execute new strategies and processes ensuring growth of relationships leading to enhanced team revenues and member experiences. You to have the ability to drive and implement new innovations and changes with support and buy in from senior stakeholders across the business. Who we’re looking for An experienced, dynamic and reliable individual that is looking to grow their experience within the business and take on line management responsibility. Most importantly you’ll be passionate about people, and helping them to perform to the best of their ability. Key Responsibilities • To take full accountability for all partnerships and contracts secured by you that fall within your market across all genres. Develop clear strategies to ensure we have best in market offers, inventory (e.g. Ticket allocations) commission agreements in place (where not detrimental to access), and proposition materials (e.g. Social Media assets) • To support Lifestyle Managers within Singapore & Kong Kong market (or those using APAC suppliers) to maintain relationships with partners to ensure we are nurturing an ongoing sustainable relationship for future growth • To monitor performance of partnered suppliers and ensure they are delivering a consistently high-quality service; driving improvements to member satisfaction/NPS and efficiencies • Monitor redemption, data analytics and demand of live events and ticketing genres to ensure it’s resonating with the member base. Based on this continued understanding make improvements to the strategy by member group (or client) and region ensuring we have relationships in place which are driving engagement, acquisition, loyalty and revenue • Work closely with the Global Proposition Director, Content and Marketing department ensuring all offers and events have maximum exposure to members • To be continuously aware of competitors and what they are delivering to ensure we are always one step ahead in the market • To work closely with the relevant operational teams across the business to ensure you are fully aware of all best practice to ensure we are consistently improving processes • To work with the relevant stakeholders across the business to create a holistic strategy for approaching vendors. To ensure teams across the business are kept fully up to date with changes and new processes implemented • To drive efficiency within entertainment teams (or entertainment requests) by continuously developing and improving processes; sharing successes and implementing processes learnt from other regions • Propose and implement new strategies, campaigns and to positively impact on member satisfaction/NPS, corporate revenue and efficien…