Service Desk Engineer (English + Hindi/Korean/Mandarin)

Must Have: • Knowledge on End User Computing Devices (Laptop / Desktop / VDI) • Ability to provide technical support over the phone • Excellent Oral and Written Communication skills • Hands on Experience on resolving customer issues related to the infrastructure • Assist with support of network connectivity, PCs, and VPN connectivity • Experience on Remote Desktop Client Software’s • Ability to resolve and or provide work around • Anticipate customer needs and proactively identifies solutions • Enthusiastic Maintain high customer / end user satisfaction • Strong in Communication skills and inter-personal skills. • Should have good experience in troubleshooting hardware issues for both desktops and laptops. • Should have experience in Active Directory and desktop engineering • Hands on experience on VMware and VDI troubleshooting. • Languages Support: Good-To-Have • Ability to think around problems and come up with creative solutions • Service Now Ticketing Tool Knowledge • Microsoft Certification