HR Sr. Associate/Lead (Manager)

PIMCO is a global leader in active fixed income with deep expertise across public and private markets. We invest our clients’ capital across a range of fixed income and credit opportunities, leveraging our decades of experience navigating complex debt markets. Our flexible capital base and deep relationships with issuers have helped us become one of the world’s largest providers of traditional and nontraditional solutions for companies that need financing and investors who seek strong risk-adjusted returns. Since 1971, our people have shaped our organization through a high-performance inclusive culture, in which we celebrate diverse thinking. We invest in our people and strive to imprint our CORE values of Collaboration, Openness, Responsibility and Excellence. We believe each of us is here to help others succeed and this has led to PIMCO being recognized as an innovator, industry thought leader and trusted advisor to our clients. PIMCO is a global leader in active fixed income with deep expertise across public and private markets. We invest our clients’ capital across a range of fixed income and credit opportunities, leveraging our decades of experience navigating complex debt markets. Our flexible capital base and deep relationships with issuers have helped us become one of the world’s largest providers of traditional and nontraditional solutions for companies that need financing and investors who seek strong riskadjusted returns. Since 1971, our people have shaped our organization through a highperformance inclusive culture, in which we celebrate diverse thinking. We invest in our people and strive to imprint our CORE values of Collaboration, Openness, Responsibility and Excellence. We believe each of us is here to help others succeed and this has led to PIMCO being recognized as an innovator, industry thought leader and trusted advisor to our clients. HR Sr. Associate/ Lead(Manager) - Singapore Role Overview This is a senior, blended “playercoach” role responsible for driving operational excellence, transformation, and scalable HR service delivery across the APAC region, while directly leading and developing a team of HR associates. The role combines handson ownership of endtoend employee lifecycle execution with regional leadership accountability for service quality, technology enablement, and continuous improvement. It sits at the intersection of People Operations, HR Business Partner enablement, and transformation, with scope spanning core delivery, complex programs, and crossfunctional change. Reporting jointly into the APAC HR Business Partner SVP and Global Head of People Operations, this leader operates comfortably at both strategic and tactical levels setting direction, managing performance through KPIs and success metrics, and rolling up sleeves to deliver results. Key Responsibilities 1. EndtoEnd Employee Lifecycle Ownership • Own regional execution of the full employee lifecycle, including onboarding, transfers, offboarding, contingent worker operations, and related transactions. • Ensure accuracy, timeliness, governance, and compliance across all lifecycle processes, applying regional regulatory and business context as required. • Oversee case management, escalations, ensuring issues are resolved efficiently and root causes are addressed. • Lead global processes such as business continuity activities, service awards, global holiday calendar administration, and HR audit / governance requirements. 2. HR Business Partner Enablement & Program Delivery • Act as a senior execution partner to APAC HR Business Partners, enabling them to focus on strategic advisory work by owning operational delivery across: • Case management and resolution • Headcount and requisition management • Learning & Development • Talent Management • Performance and Promotion Management • Time & absence administration • HR reporting, analytics, and business insights • Translate business and HRBP priorities into clear execution plans for the team. 3. Transformation, Automation & AIEnabled HR • Lead complex HR transformation initiatives across APAC, including: • Automation and digitization of manual work • AIenabled solutions for HR service delivery • Case and knowledge management implementation and optimization • Process standardization and simplification • Partner closely with global HR transformation, technology, and analytics teams to pilot and scale new capabilities. • Ensure strong change management, adoption, and measurable outcomes for all transformation initiatives. 4. Regional People Operations Leadership & Team Management • Lead, coach, and develop a team of APAC HR Associates, setting clear priorities, expectations, and performance standards. • Drive a consistent, highquality employee experience across APAC through strong execution discipline and shared ownership. • Establish clear operating rhythms, capacity planning, and coverage models to ensure resilience and scalability. • Foster a culture of accountability, continuous improvement, learning, and collaboration. 5. Performance, Analytics & Service Excellence • Define, monitor, and manage KPIs and success metrics across service delivery, quality, efficiency, and employee experience. • Use data and analytics to identify trends, risks, and improvement opportunities, translating insights into action. • Establish governance, controls, and reporting mechanisms that support transparency and continuous improvement. 6. Stakeholder Management & CrossFunctional Collaboration • Build trusted relationships with senior regional and global stakeholders across HR and the business. • Operate effectively within a dual reporting line model, balancing global standards with APAC business needs. • Lead and influence crossfunctional change initiatives, acting as a regional thought partner on scalable HR delivery. • Champion a “One APAC HR” mindset through collaboration, knowledge sharing, and shared accountability. Skills & Capabil…