UX Researcher/ Service Designer (Product Discovery) - A26308

Activate Interactive Pte Ltd (“Activate”) is a leading technology consultancy headquartered in Singapore with a presence in Malaysia and Indonesia. Our clients are empowered with quality, cost-effective, and impactful end-to-end application development, like mobile and web applications, and cloud technology that remove technology roadblocks and increase their business efficiency. We believe in positively impacting the lives of people around us and the environment we live in through the use of technology. Hence, we are committed to providing a conducive environment for all employees to realize their full potential, who in turn have the opportunity to continuously drive innovation. We are searching for our next team members to join our growing team. If you love the idea of being part of a growing company with exciting prospects in mobile and web technologies that create positive impact on people’s lives, then we would love to hear from you. This is a 12 months fixed-term contract role. What will you do? We are seeking a mid to senior UX researcher to lead discovery and research on early-stage products taking form from concept to first release. The work spans citizen engagement interfaces and internal, officer-facing systems, and requires fluency across both generative research and service design. You will define the right problems to solve, generate and validate design hypotheses, and give delivery teams the evidence they need to build with confidence. Key Responsibilities • Plan and run mixed-method research across the discovery lifecycle — generative interviews, contextual inquiry, concept and usability testing, and synthesis into actionable insight. • Frame problem spaces and shape research questions for 0→1 products where the direction is not yet settled. • Map service journeys, ecosystems, and touchpoints end-to-end, connecting front-stage user experience to back-stage systems and processes. • Plan and facilitate workshops as needed — problem framing, ideation, prioritisation, and alignment sessions with teams and stakeholders. • Translate findings into design hypotheses, opportunity areas, and prioritised recommendations that inform product and design decisions. • Work directly with product, design, and engineering counterparts, and engage agency stakeholders and public officers as both research participants and collaborators. • Communicate insight clearly to technical and non-technical audiences, including senior stakeholders, through concise readouts and artefacts. Required Qualifications • 5+ years in UX research, service design, or product research, with demonstrated 0→1 discovery experience. • Strong command of qualitative methods and comfort with quantitative inputs where relevant. • A portfolio showing service design work (e.g. journey maps, service blueprints) alongside research deliverables. • Confident workshop facilitation with mixed groups. • Ability to operate with ambiguity and structure your own research strategy with limited direction. • Clear, concise communication and stakeholder management skills. Preferred • Experience with government, public sector, or other complex multi-stakeholder environments. • Familiarity with accessibility and inclusive design considerations. • Experience researching both external (citizen) and internal (staff/operator) users. What do we offer in return? • Fun working environment • Employee Wellness Program • To work in Singapore Government Agencies projects • We provide structured development framework and growth opportunities. (We are a “SHRI 2025 Gold winner” in “Learning & Development; Coaching & Mentoring”) Why you'll love working with us? If you are looking for opportunities to collaborate with leading industry experts and be surrounded by highly motivated and talented peers, we welcome you to join us. We provide all employees with equal opportunities to grow and develop with us. We believe your success is our success. Does it sound like something you are interested in exploring further? Please be in touch with our team for an initial chat at careers@activate.sg Activate Interactive Singapore is an equal opportunity employer. Employment decisions will be based on merit, qualifications and abilities. Activate Interactive Pte Ltd does not discriminate in employment opportunities or practices on the basis of race, colour, religion, gender, sexuality, national origin, age, disability, marital status or any other characteristics protected by law. Protecting your privacy and the security of your data are longstanding top priorities for Activate Interactive Pte Ltd. Your personal data will be processed for the purposes of managing Activate Interactive Pte Ltd’s recruitment related activities, which include setting up and conducting interviews and tests for applicants, evaluating and assessing the results, and as is otherwise needed in the recruitment and hiring processes. Please consult our Privacy Notice ( https://www.activate.sg/privacy-policy ) to know more about how we collect, use, and transfer the personal data of our candidates. Here you can find how you can request for access, correction and/or withdrawal of your Personal Data.