SNOC Operators - ANC-SSPH260729 008/14

Are you passionate about network operations, cybersecurity, and keeping mission-critical environments running around the clock? We're expanding our Security Network Operations Center (SNOC) team and are looking for experienced professionals who thrive in a fast-paced, 24×7 operations environment. Whether you're an experienced operator or a proven shift leader, this is your opportunity to play a key role in delivering reliable, secure, and high-performing network operations. • SNOC Operators will perform 24×7 shift operations, monitor events and alerts, respond to incidents, conduct initial troubleshooting and analysis, triage issues, and escalate incidents according to operational procedures. • Assistant SNOC Shift Lead supports the SNOC Shift Lead with shift coordination, operational supervision, incident management, escalation handling, reporting, and ensuring smooth day-to-day operations. • SNOC Shift Lead oversees overall shift operations, coordinate major incidents, manage escalations, facilitate operational and project meetings, ensure SLA compliance, and provide leadership to the shift team. • Experience working in a 24×7 Network Operations Center (NOC) or Security Network Operations Center (SNOC). • Good understanding of incident management, event monitoring, troubleshooting, and escalation processes. • Experience with enterprise monitoring and ticketing tools. • Excellent communication and teamwork skills. • Ability to remain calm and make sound decisions during critical incidents. • Relevant certifications such as CCNA, CCNP, ITIL Foundation, Security+, or equivalent are advantageous.