Wellness Ambassador

As a Wellness Ambassador onboard the Eastern & Oriental Express, you will be responsible for curating and delivering exceptional wellness experiences that enhance the journey for our guests. You will lead wellness initiatives, set service goals, and ensure adherence to luxury hospitality standards, safety regulations, and sustainability practices. Additionally, you will oversee program development, resource allocation, and guest engagement. Maintain a high level of expertise in wellness trends, monitor industry developments, and ensure that wellness strategies align with Belmond’s overall vision of luxury travel. If you’re looking to grow your skills and be part of the future of luxury rail experiences, this is your moment. Your responsibilities include: • Designing and delivering wellness programs, including fitness, relaxation, and mindfulness activities tailored to guest needs. • Ensuring all wellness services are conducted in line with international hospitality and safety standards. • Managing wellness equipment, supplies, and consumables: ordering, receiving, storing, and maintaining minimum stock levels. • Forecasting and scheduling wellness activities to align with train itineraries and guest expectations. • Compiling guest feedback, participation metrics, and program histories, and recommending improvements based on findings. • Coordinating with internal staff, culinary teams, and external partners to integrate wellness offerings seamlessly into the guest experience. • Supporting strategies that maintain the train’s wellness facilities in optimal condition while aligning with planned operating schedules. • Ensuring clear communication and workflow between wellness services, onboard operations, and management. • Participating in improvement programs and projects to introduce new functionality, procedures, or enhancements to wellness offerings. • Drawing on prior luxury spa experience, including Dior Spa, to elevate the quality and exclusivity of onboard wellness services. This role needs: • Passion for wellness, strong interpersonal skills, and a commitment to delivering luxury service. You must demonstrate creativity, adaptability, and the ability to inspire guests to embrace holistic well‑being. If you are eager to grow your expertise and contribute to the future of luxury rail travel, this is your opportunity to be part of an iconic journey. Eastern & Oriental Express: a living legend Eastern & Oriental Express is a story 30 years in the making. Sister of the celebrated Venice Simplon-Orient-Express, it has been narrating adventures in Southeast Asia since 1993. Guests step aboard the elegant train, which reflects the spirit of the land it travels through, to embark on alluring grand adventures. Cultural marvels, unseen landscapes and dynamic cities are theirs to unearth as they glide through epic Malaysian scenery. Immersive off-train activities, including jungle treks and art tours, blend With sublime modern Peranakan cuisine and entertainment on board for the journey of a lifetime. Everything about our train is extraordinary - and we want you to be, too. We strive to create an environment Where our employees can thrive both personally and professionally. With a commitment to your ongoing development, you'll have the opportunity to learn and grow alongside some of the most talented individuals in the industry. Join us and be part of creating unforgettable moments for our guests, communities, and each other. The Belmond & LVMH Family The Eastern & Oriental Express is proud to be part of LVMH, and the Belmond global collection of iconic hotels, trains and river cruises, all creating exceptional experiences worldwide. When you join one of our properties, you join a global family of history-rich hotels and breathtaking destinations, where our employees are at the heart of the Belmond experience. • Completion of professional courses or certifications in Wellness, Spa Management, Fitness, Yoga, Nutrition, or a related field is required. Advanced certifications are an advantage. • At least 8–10 years of experience in luxury hospitality, wellness, or spa management, with a significant portion spent in leadership roles. • Hands‑on expertise in designing and delivering wellness programs, including fitness, mindfulness, relaxation, and holistic therapies. • Proven knowledge of international wellness standards, guest service protocols, and luxury hospitality practices. • Deep understanding of health, safety, and hygiene regulations, with certifications in wellness, spa, or fitness instruction considered an advantage. • Proficiency in wellness program planning tools, guest engagement platforms, or hospitality management systems. • Professional certifications in wellness, spa therapy, yoga, or fitness instruction are highly desirable. • Certifications in hospitality management or project management (e.g., PMP) can be a plus. • A strong commitment to guest well‑being, environmental sustainability, and delivering luxury experiences. • Ability to lead complex wellness initiatives, balancing operational excellence with strategic guest engagement goals. Interest in staying current with industry trends, such as advancements in rail technology and sustainability initiatives. We seek warm, genuine, authentic people with a passion for travel and discovery. You are self-assured without being arrogant, and keen to interact with our discerning guests. You are a great storyteller with a positive mindset and a can-do attitude. International exposure will be considered a plus. You must speak English. Additional languages, such as Japanese, Korean, Cantonese, French and German, are a benefit. We welcome a diversity of backgrounds, ethnicities and religions. Experience in the hospitality industry is a bonus, but not a necessity. At the Eastern & Oriental Express we pride ourselves on fostering a culture built on kindness, active listening, and genuine connections with our colleague…