Associate / Senior Associate - Investor Services (Night Shift)

We are currently seeking two Associate positions to provide night shift support aligned to the US time zone . This role is responsible for delivering high-quality transfer agency services, ensuring accurate transaction processing, investor onboarding support, and exceptional client service. We are also seeking one Associate to work the standard working hours of 9am - 6pm. Primary Responsibilities: • Act as a point of contact for Clients and Investors as it relates to transfer agency matters. • Responsible for processing investor transactions such as subscriptions, redemptions and transfers for your client’s book. • Review of due diligence documents and liaise with investors/clients for missing KYC and work in conjunction with our KYC team on your client book at investment stage. • Ensure accurate and timely processing of shareholder trades. • Ensure release of trade confirmations, contract notes and account statements by agreed deadline. • Maintain of shareholder files and investor records. • Be Client focused and strive to provide excellence in the service to Investors, internal and external Clients. • Should have a good understanding of regulatory and audit requirements to ensure all the requirements are fulfilled. • Ability to prioritize multiple tasks by utilizing effective time management skills. Qualifications Required: • Experience in Transfer Agency or Fund Administration operations role is preferred but not essential. • Excellent communication skills and a truly client servicing mindset. • Excellent attention to detail. • Good interpersonal skills and sense of teamwork Committed to self-improvement. • Ability to work autonomously and remain calm under high pressure. • Ability to deliver within agreed deadlines. • Proficient with suite of Microsoft Office applications (Word, Excel, Access) • Fluent in English, fluency in any other language would be advantageous.