Trade Support Engineer

DRW is a diversified trading firm with over 3 decades of experience bringing sophisticated technology and exceptional people together to operate in markets around the world. We value autonomy and the ability to quickly pivot to capture opportunities, so we operate using our own capital and trading at our own risk. Headquartered in Chicago with offices throughout the U.S., Canada, Europe, and Asia, we trade a variety of asset classes including Fixed Income, ETFs, Equities, FX, Commodities and Energy across all major global markets. We have also leveraged our expertise and technology to expand into three non-traditional strategies: real estate, venture capital and cryptoassets. We operate with respect, curiosity and open minds. The people who thrive here share our belief that it’s not just what we do that matters–it's how we do it. DRW is a place of high expectations, integrity, innovation and a willingness to challenge consensus. As a Trade Support Engineer , you’ll have the opportunity to learn and grow while supporting our trading technology. You’ll work closely with trading, infrastructure, and software development teams to keep systems running smoothly. You’ll gain experience working with exchanges, traders, and developers to help resolve technical issues and assist with ongoing improvements. Qualifications & Skills: • 1–3 years of experience in trade support, systems administration, site reliability engineering, or a related technical role (internships or projects count!) • Bachelor’s Degree in Computer Science, Engineering, or related STEM field • Basic understanding of networking concepts (TCP/IP, DNS, DHCP) and ability to use common troubleshooting tools • Exposure to containerized applications (e.g., Docker, Kubernetes) is a plus • Ability to think through and troubleshoot technical problems under time pressure • Clear communication skills, written and verbal • Familiarity with scripting languages (e.g., Python, Bash, PowerShell) for basic automation tasks • Experience with Linux/Unix environments (basic command line skills) What You’ll Be Working On: • Keeping trading systems healthy and available by proactively spotting and resolving potential issues • Responding to trader and engineer request with both urgency and understanding of the bigger operational context • Participating in the onboarding of new desks and systems, thinking ahead about how they’ll fit into the broader ecosystem • Learning the trading environment deeply so you can anticipate challenges and suggest improvements What we Value: • Intent over Instruction: we’ll share what we’re trying to achieve; you’ll help determine the best way to get there • Responsibility and trustworthiness: you follow through and communicate progress and results clearly • Continuous learning and adaptability: when conditions change, you adjust while keeping the mission in mind • Collaboration: you seek input when needed but are comfortable making informed decisions yourself About You: • You enjoy diagnosing problems and thinking creatively about solutions • You’re excited about fast-moving environments and want to see your work make an impact quickly • You learn by doing and feel comfortable diving into unfamiliar technology For more information about DRW's processing activities and our use of job applicants' data, please view our Privacy Notice at https://drw.com/privacy-notice . California residents, please review the California Privacy Notice for information about certain legal rights at https://drw.com/california-privacy-notice . #LI-PR1