Outlet Manager (Chin Mee Chin – NEX)

About Us Chin Mee Chin has been a Singapore heritage name since 1925, loved for its kaya toast, freshly baked buns, custard puffs and traditional kopi. Our NEX outlet brings that old-school kopitiam and bakery experience to Serangoon. We're looking for an Outlet Manager to lead the team, run the outlet day to day, and keep the Chin Mee Chin standard strong. This role reports directly to the Operations Manager of Chin Mee Chin. Key Responsibilities Operations • Oversee daily outlet operations, including opening and closing procedures, and ensure smooth service during peak periods • Maintain consistent product quality, presentation and service standards across the bakery counter, drinks station and dine-in area • Manage inventory, stock ordering, receiving and wastage control, working closely with the central kitchen and suppliers • Ensure full compliance with SFA food safety and hygiene requirements, workplace safety standards and company SOPs People Management • Lead, train and motivate a team of service and kitchen staff • Plan staff rosters to match business needs while managing manpower costs • Conduct on-the-job training, performance reviews and coaching • Build a positive, respectful team culture that keeps turnover low Business Performance • Drive sales and meet outlet targets for revenue, cost of goods and labour cost • Monitor daily sales and P&L, and report performance to management • Carry out local marketing initiatives and seasonal product launches • Handle cash management, POS reconciliation and banking procedures Customer Experience • Deliver warm, efficient service that reflects Chin Mee Chin's heritage • Handle customer feedback and complaints professionally and quickly • Build rapport with regulars and the local community Requirements • At least 3 years of F&B experience, including at least 1 year in a supervisory or management role (bakery, café or kopitiam experience preferred) • Proven ability to lead teams in a fast-paced, high-volume setting • Good understanding of F&B cost control, inventory management and basic P&L • Strong communication, problem-solving and interpersonal skills • Food Safety Course Level 1 certification (Level 3 is an advantage) • Able to work shifts, weekends and public holidays • Hands-on, dependable, and proud to serve good food What We Offer • Competitive salary with performance-based incentives • Meal allowance and F&B discounts across the Ebb & Flow Group portfolio • Medical and dental benefits • Career growth within a multi-concept hospitality group • The chance to be part of an iconic Singapore heritage brand