IT Support Engineer (Applications Support & Testing) (Ref 25090)

Responsibilities • Perform application support by providing accurate resolution or workaround to users within the defined SLA, and responsibly follow up on the case • Handle incoming support cases and track using incident tracking software • Follow up on support tickets proactively till closure within the defined SLA • Provide level 2 application support to service desk using email and phone • Create test cases for bug fixes and/or system enhancements • Liaise with developers and end users during the testing process to ensure all test cases passed • Work closely with developers and end users for application testing. • Perform any other administration and operational work as required by supervisor Requirements • Diploma or Degree holder of an IT related course • At least 1 year experience as a software tester or as applications technical support staff. • Good computer skills, including use of Microsoft Office and Microsoft Excel • Self-driven and demonstrate willingness to learn • Have a passion for troubleshooting to provide solution to the users • Possesses MS Dynamics CRM knowledge is an added advantage Licence no: 12C6060