Patient Service Officer (Rotating Shifts - Urgent Care Centre)

Job Description • Register and update patient information. • Perform cashier duties per Standard Operating Procedures, including checking Medisave balances and attaching signed authorizations to HIS. • Address queries about doctors’ fees or hospital bills during discharge. • Respond to patient requests from letters, fax, and email. Handle general inquiries, referring complex issues to senior staff. • Follow up on incomplete admissions/discharges. • Manage bed and operating theatre bookings after hours/weekends/public holidays. • Enter maternity patient bio-data from pre-registration forms. • Answer calls from patients, clinics, and organizations, providing non-clinical advice and information. • Escort patients to locations when porters are unavailable, provide wheelchairs as needed. • Address customer feedback and inform the Patient Service Executive/Manager. Job Requirement • Minimum GCE 'O' Level or higher qualification. • At least 1 year of experience in a customer service role, preferably within a hospital environment. • Possesses a pleasant personality and is service-oriented. • Demonstrates good interpersonal and communication skills. • Strong team player. • Able to work rotating shifts or permanent night shift, including public holidays & weekends