Program Coordinator / Patient Service Associate (PHI West)

As a Programme Coordinator, you will play a vital role in the coordination and management of our patients' care. We're looking for people with new ideas and a can-do attitude. People who are willing to think outside the box and embrace innovation. People who never give up and are always striving to improve. If you're a proactive problem-solver who is passionate about healthcare and wants to be part of an exciting new home hospital service, we want to hear from you. Job Responsibilities • Involve in the planning, assessment, and monitoring of our program to ensure that we are providing the best possible care to our patients; • Coordinate with external vendors to arrange for transport and courier deliveries; • Coordinate with NUH & cross hospital BMU to manage bed requests; • Coordinate with multi departments across NUHS to schedule appointments & other services as requested by the clinicians; • Perform patient admissions, discharges and transfers on Electronic Medical Record (EMR) system; • Conduct financial counselling to patient/NOK on the estimated NUHS@Home bills, available subsidies, various payment schemes and mode of payment. • Assist patient to complete various modes of payment forms. Ensure proper documentation and follow up for all inflight case until patient discharge. • Export reports from electronic medical records system and import data into relevant channels timely to facilitate information retrieval for the clinical team. Requirements • Diploma in any discipline; • Able to converse in English & mother tongue language (Chinese/Malay/Tamil); • Computer literate and be proficient in Microsoft applications; • Be willing to work outside of working hours (E.g. weekends and/or public holidays); • Able to cope with and work in a fast paced environment; • Must be a good team player with positive work attitude; • Prior knowledge/working experience in a hospital setting is an added advantage.