Operations Executive (Contact Centre) - Healthcare | Shift | North & East

If you enjoy helping people, communicating with different stakeholders, and working in a fast-paced environment, we'd love to hear from you! 😁 Responsibilities: • Handle customer enquiries via phone, email, live chat, and messaging; escalation of information • Manage emergency and fire-related communication protocols • Support emergency activations such as Code Blue and Trauma Activation • Coordinate with internal departments on enquiries and requests • Handle customer feedback and maintain accurate CRM records • Participate in trainings, tests, and audits when required Salary & Benefits: • Junior: up to $2,750 • Senior: up to $3,250 • Yearly bonus • 5-day work week between Mon-Sun • Structured Training Provided • Opportunity to build a career in the healthcare sector Working Hours (Rostered Shift): • AM: 7:30AM – 5:00PM • PM: 11:30AM – 9:00PM Requirements: • Customer service-oriented with good interpersonal skills • Proficient in MS Office and data entry • Able to work independently and as a team This is in partnership with the Employment and Employability Institute Pte Ltd (“e2i”).e2i is the empowering network for workers and employers seeking employment and employability solutions.e2i serves as a bridge between workers and employers, connecting with workers to offer job security through job-matching, career guidance and skills upgrading services, and partnering employers to address their manpower needs through recruitment, training, and job redesign solutions. e2i is a tripartite initiative of the National Trades Union Congress set up to support nation-wide manpower and skills upgrading initiatives. By applying for this role, you consent to RMA Group’s PDPA and e2i’s PDPA.