CRM Executive

Job Summary To serve as the main contact between customers and the company, managing professional relationships and ensuring customer satisfaction through effective communication and problem resolution. Responsibilities • Manage corporate B2B customer accounts independently to maintain strong business relationships • Respond promptly to individual B2C customer inquiries and resolve concerns to ensure satisfaction • Communicate clearly with customers to resolve operational issues efficiently • Proactively contact customers to collect feedback and identify opportunities to enhance service quality • Complete administrative and paperwork tasks accurately during downtime to support team operations • Perform additional duties assigned by the Line Manager to support business needs Required competencies and certifications • Use basic computer functions, including MS Office Suite, to complete daily tasks efficiently • Apply strong communication skills to collaborate effectively with customers and team members • Demonstrate willingness to learn new skills and adapt beyond current job scope as needed