Database Administrator (Ref 26501)

Responsibilities • Administer and maintain Microsoft SQL Server, Azure SQL, and other enterprise database platforms. • Support AWS database services such as Amazon RDS, Aurora, and related managed database services where applicable. • Support additional database technologies such as MySQL, PostgreSQL, Oracle, MariaDB, MongoDB, and other NoSQL platforms where required. • Perform database provisioning, configuration, user access administration, patching, upgrades, housekeeping, and routine maintenance activities. • Monitor database availability, capacity, performance, health, and operational alerts. • Manage database backup, restore, and recovery processes to ensure data integrity and availability. • Support high availability and disaster recovery configurations such as clustering, replication, log shipping, Always On, and failover arrangements where applicable. • Investigate, analyse, and troubleshoot and resolve database-related incidents and service requests within agreed SLA timelines. • Maintain accurate and timely updates in ticketing systems with investigation findings, actions taken, and resolution details. • Identify slow-running queries, blocking, deadlocks, indexing issues, capacity constraints, and resource bottlenecks. • Recommend improvements to database stability, reliability, security, and operational efficiency. • Ensure adherence to ITIL processes including Incident, Problem, Change, Request, and Knowledge Management. • Support, track, and document database change implementation activities. • Participate in audit support, operational reviews, disaster recovery testing, and compliance-related activities. • Prepare and maintain SOPs, runbooks, operational checklists, and knowledge articles. • Support junior engineers and collaborate across cross-functional teams involving database, server, storage, backup, network, cloud, and application layers. • Communicate effectively with stakeholders during incidents, changes, maintenance windows, and service reviews. Requirements • Diploma or Bachelor’s degree in IT, Computer Science, Engineering, or related field • 3-6 years of hands-on experience in relational database administration, preferably in enterprise or managed services environments. • Hands-on experience with Microsoft SQL Server administration, Azure SQL Database and/or Azure SQL Managed Instance, AWS database services such as Amazon RDS or Aurora, MySQL and/or PostgreSQL administration, Database backup, restore, and recovery operations, Performance monitoring, troubleshooting, and basic tuning • Good understanding of database security, access control, and permission management. • Familiarity with high availability and disaster recovery concepts such as clustering, replication, log shipping, Always On, failover, and DR testing. • Experience supporting enterprise database migration, upgrade, or modernisation activities. • Ability to troubleshoot issues across database, application, server, storage, backup, network, and cloud layers. • Strong analytical and problem-solving skills. Licence no: 12C6060