Onsite Support Engineer

Responsibilities • Provide onsite and remote IT support for end-user devices, applications, and IT services. • Support user onboarding and offboarding activities, including: New user account provisioning, Microsoft 365 license assignment, Device preparation and deployment, Access management and user deactivation, Asset issuance and recovery • Administer and support Microsoft 365 services: Outlook, Teams, Exchange, OneDrive, SharePoint, Microsoft Office Applications • Manage user accounts through Active Directory and Microsoft Entra ID (Azure AD). • Configure, deploy, and troubleshoot desktops, laptops, mobile devices, printers, and peripherals. • Provide support for meeting rooms, audiovisual (AV) equipment, and collaboration technologies, including: Microsoft Teams Rooms, Video conferencing system, Projectors and display screens, Audio systems and microphones, Room scheduling panels • Ensure meeting rooms are fully operational and provide real-time support during executive and business-critical meetings. • Troubleshoot network connectivity, VPN, and end-user application issues. • Maintain accurate incident and service request records within the ITSM platform. • Coordinate with vendors and internal IT teams for issue resolution and project implementation. • Support IT asset inventory management and lifecycle processes. Preferred / Good to have • VIP / Executive Support experience, providing white-glove support to senior management and C-level executives. • Experience with Microsoft Teams Rooms and enterprise AV solutions. • Knowledge of Intune, Autopilot, and endpoint management. • ITIL and Microsoft certifications are advantageous.