Cyber Security and Managed IT Services Manager

What does the role look like? Cyber Security Service Management • Develop, implement, and maintain cyber security strategies, policies, and procedures to support clients’ operations. • Monitor clients’ IT environments for security threats, respond to incidents, and manage risk assessments and audits for clients. • Ensure clients’ compliance with relevant legal, regulatory, and industry standards (such as GDPR, ISO 27001). • Lead cyber security awareness and training programs for clients. • Conduct investigations of clients’ security incidents, recommending remediation and prevention strategies. Service Delivery Management • Lead the daily operations of managed IT services, including infrastructure maintenance, system monitoring, and technical support. • Oversee delivery of cybersecurity services such as vulnerability assessments, intrusion detection, and incident response. • Ensure compliance with SLAs and regulatory standards (ISO 27001, GDPR, etc.). • Develop and implement policies, procedures, and best practices for IT service delivery and security. • Coordinate and manage relationships with third-party vendors and partners. • Manage escalations, resolve client issues, and ensure continuous improvement of service delivery. Pre-Sales Support • Collaborate with sales and business development teams to understand client needs and propose suitable technical solutions. • Prepare and present proposals, solution architectures, and demonstrations for prospective clients. • Respond to RFPs/RFIs with tailored technical documentation and cost estimates. • Provide expert input during client discussions, meetings, and proof-of-concept sessions. • Maintain strong knowledge of market trends, competitor offerings, and emerging technologies. Team Management • Lead, mentor, and develop IT and cyber security professionals, fostering continuous learning and growth. • Organize and oversee resource allocation for projects and client engagements. • Conduct regular performance reviews and lead knowledge-sharing initiatives. Cost Management & Reporting • Develop, track, and manage cyber security and IT operation budgets. • Identify opportunities to optimize cost structure and improve service efficiency. • Produce reports on service performance, security incidents, and pre-sales activities for management review. Requirements: • Bachelor’s degree in Computer Science, Information Technology, Cybersecurity, or a related field • Relevant certifications such as CISSP, CISM, ITIL, CCSP, or equivalent • Minimum 5 years of experience in IT service delivery and cyber security management • Proven experience in technical pre-sales support, solution design, and client engagement • Strong understanding of cyber security frameworks, ITIL service management, and compliance standards • Excellent communication, presentation, and interpersonal skills • Leadership and team management abilities • Experience with cloud platforms (AWS, Azure, Google Cloud) • Familiarity with network architecture, firewalls, endpoint security, and threat intelligence • Commercial awareness and ability to translate technical features into business benefits Morgan McKinley Pte Ltd Lay Sihua EA Licence No. : 11C5502 EA Reg No. : R23114633