IT Infrastructure Engineer - KT

Role Overview An all-rounder technology leader driving enterprise IT strategy, workplace transformation, physical infrastructure, day-to-day IT service management (ITSM), and cybersecurity compliance. Key Responsibilities · Office IT Transformation & Digital Workplace: Lead enterprise modernization using collaboration platforms, Generative AI (Microsoft Copilot), Unified Endpoint Management (UEM), smart office integrations, and SSO/MFA/PAM identity controls. · Office IT Operations & Service Support: Direct ITIL-aligned Tier 1–3 support teams, modernize ITSM with AIOps and automated ticketing to reduce MTTR, and manage onboarding, offboarding, and asset lifecycles. · Office Network Architecture & Cybersecurity Operations: Architect high-availability LAN/WAN/Wi-Fi 6 networks; enforce defenses using NGFW, IPS, micro-segmentation, ZTNA, and Data Loss Prevention (DLP). · Security and Compliance: Ensure infrastructure and end-user services comply with Whole-of-Government (WoG) policies, Instruction Manual 8 (IM8), and ISO 27001 standards. · Governance, Vendor Management & Budgeting: Oversee vendor contracts, manage OpEx/CapEx budgets, ensure software licensing compliance, and align projects with internal risk baselines. · Incident & Vendor Management: Lead root-cause analysis for complex issues and manage external service providers against target SLAs. · Procurement & Project Management: Draft government tender specifications (ITQ/RFQ/Period Contracts) and manage cross-functional infrastructure projects from planning through deployment. · Stakeholder Engagement: Act as the primary technical bridge between technical teams, NRF end-users, and management for status reporting and guidance. What We Are Looking For Experience & Qualifications: • Advanced diploma or Bachelor’s degree in IT, Computer Science, Engineering, or a related field with 3–6 years of IT Service Management experience. Hands-on experience in Wintel infrastructure, server room management, and EUC systems. Technical Skills: End-User Computing Skills: • Proficiency in Windows 10/11, Intune, SCCM, WSUS, Microsoft 365, Entra ID (SSO/MFA), and enterprise AI tools. Infrastructure & Networking Skills: • Experience in server room operations (racking, power/cooling), virtualization (VMware/Hyper-V), LAN/WAN architecture, firewalls, ZTNA, and syslog monitoring. Personal Qualities: • All-rounder capability balancing high-level strategic planning with hands-on troubleshooting in server and network environments. Good to Have: • ITIL, Network+/CCNA/CCNP, Microsoft (MCSA/MCSE), or PMP certifications. Prior public sector experience (WoG/IM8) is advantageous. Working Location : West Central **We regret to inform that only shortlisted candidates will be notified. Personal data collected will be used for recruitment purposes**