Sales Admin Executive (LS/JT)

Responsibilities Sales Order Creation & Management • Receive and verify customer contract / PO • Create Sales Orders in SAP based on business rules • Process Delivery Orders (DO) • Coordinate delivery with warehouse and Lines of Business (LOB) • Update order status (e.g. Draft → Confirmed → Shipped → Delivered) Customer Information & Credit Management • Create, access, and update customer records • Maintain billing and shipping details • Perform or review customer credit checks and payment history Inventory & Stock Management • Check and confirm inventory availability • Allocate stock for confirmed orders Shipping & Fulfilment • Configure shipping methods and delivery timelines • Issue or amend shipping instructions • Track deliveries and manage delays or delivery issues Invoicing & Payment Processing • Generate invoices based on Sales Orders • Ensure billing accuracy • Record customer payments • Track outstanding payments and issue reminders Reporting, Audit & Compliance • Generate sales order and performance reports • Review customer purchase history and inventory status • Maintain audit trails for order changes and compliance purposes User Access & Role Management • Set user permissions for sales order functions • Control access to create, edit, or delete orders • Assign roles to sales reps and other users System Integration • Ensure sales orders integrate with SAP, accounting, and inventory systems Troubleshooting & Support • Resolve order processing issues (e.g. discrepancies, failed payments, credit block, PGI, ARs more than 180 days) • Support escalated customer issues related to sales orders Customisation & Workflow Automation • Configure automated workflows (approval, fulfilment, billing) • Maintain custom fields or system enhancements to support business needs MISC Administrative Scope • Assist with the BG application • Assist on issuing purchase requisition • Assist with any assigned administrative duties Requirements • O level or Diploma in Business Administration • 1-2 years of experience in Sales Order Administration is preferred • High attention to detail and data accuracy • Good communication and stakeholder management skills • Ability to manage multiple orders and priorities under tight timelines