Customer Service Executive (Warehouse) 5.5-Day Work

Job Descriptions • Lead and manage customer service team under Customer Service Manager • Create and manage project task list and tracker • Train customer service members on project-based approach • Facilitate monthly KPI meetings and perform presentation pitches to customers • Initiate and manage continuous improvement activities • Support data processing and analysis on inventory data and transaction data • Prepare relevant documents and participate in customer audit with operation team and quality team • Receive escalations from existing customers and conduct second-level fire-fighting upon receiving complaints • Compile relevant specification with operation team for any purchasing or sourcing • Communicate and liaise with relevant vendors for any operational supply and equipment Job Requirements • Proven experience in customer service or a customer facing role within contract logistics • 3 to 5 years' experience as a warehouse customer service executive under any global contract 3PL logistics • Able to analyse customer requirements and discuss with internal team • Mature, self-motivated and able to work independently • Basic knowledge and experience on warehouse management systems and documentation • Able to speak, read and write English for direct communication with customers and appointed vendors • Experience on documentation such as checklists, temperature and RH reports • Able to compile KPI reports periodically • Able to verify billing reports to customers and service agreements