Customer Service Manager 客户服务经理

•Front desk duties including handle incoming and outgoing calls, booking appointments, attend to customer’s inquiry • Communicating with customers via telephone, WhatsApp, email face-to-face and social media • Keeping records of discussions or correspondence with customer • Handling customer’s feedbacks • Improving customer service procedures, policies and standards REQUIREMENTS: • Minimum 2 years of supervisory experience • Excellent verbal and written communication skills • Possess strong interpersonal, efficiency & organisational skills • Multi-tasking capabilities and willingness to go for the extra mile • Prior experience as cabin crew will be an added advantage • Able to converse in Mandarin and English to communicate in Chinese speaking customers • Must be able to work on retail hours • 5 days’ work week, • Singaporean Only Salary: up to 4K