IT Support Administrator

About Us Jestac Pte Ltd is a trusted 3M Authorised Distributor and a recognised leader in architectural and interior solutions, backed by over 33 years of industry experience. We specialise in high-quality window films, decorative vinyl films, and glass finishes. Join us and be part of a team that transforms spaces while enhancing building performance and maintenance efficiency. Key Responsibilities We are looking for an IT Support Administrator to support our day-to-day IT operations, provide technical support to end users, and assist in maintaining and improving our IT systems and infrastructure. • Manage, troubleshoot and maintain IT infrastructure, hardwares and laptops for day to day operations. • Provide Level 1 and Level 2 technical support for user access requests, login errors, and permission issues. • Diagnose and resolve basic technical issues. • Manage IT onboarding and offboarding lifecycle processes including user account creation and removal, system setup, and IT asset deployment. • Support Microsoft 365 and Active Directory administration, including user accounts creation / deletion, access rights, software licenses, subscriptions and group permissions. • Assist with basic server maintanance, system monitoring and log reviews. • Provide L1 technical support for ERP (Microsoft Dynamics 365), and coordinate with vendors on system support, enhancements and maintenance. • Support and maintain Power Automate workflows, Power BI dashboards, and Excel reports to improve business process automation and reporting accuracy. • Liaise with third-party IT vendors and service providers for IT related matters/renewals. • Mange and maintain IT asset inventory and records. • Work with internal departments to understand IT requirements and support the implementation of system improvements, and process enhancements. • Support IT projects and perform IT related duties assigned. Requirements • At least a Diploma or Degree in Information Technology, Computer Science, or a related discipline. • Minimum 2 years of relevant IT experience. • Hands-on experience in IT infrastructure, networking, hardware, and software and end user support. • Good knowledge of Microsoft 365 administration including user accounts, access rights, licenses, and subscriptions. • Strong troubleshooting and problem-solving skills with the ability to work independently and manage multiple IT issues. • Experience supporting ERP system, particularly in Dynamics 365 will be preferred. • Experience with Power Automate, Power BI, and Excel for workflow automation, reporting, and data analysis will be an added advantage. • Organised, responsible and proactive in resolving IT issues and supporting process improvements.