IT Manager

Job Summary: Responsibilities Project Management • Manage IT projects from initiation to closure, including requirements gathering, vendor coordination, UAT, and post-implementation review • Maintain project documentation, timelines, and status updates; escalate risks to management as needed • Coordinate with internal stakeholders across departments to align IT deliverables with business needs • Handle multiple concurrent projects independently Systems & Infrastructure Administration • Administer technology systems end-to-end, ensuring all platforms are configured, maintained, and running to standard • Manage on-site network infrastructure, including configuration, monitoring, and troubleshooting to maintain uptime • Own system upgrades, new property rollouts, and third-party integrations from setup through go-live • Maintain accurate asset registers, network diagrams, and infrastructure/system documentation • Ensure compliance requirements for payment workflows are met; coordinate with Finance and relevant providers, validating workflows before deployment • Proactively monitor guest-facing and back-office systems, resolving issues before they impact operations Vendor Management • Manage relationships with IT vendors and service providers; monitor SLAs and handle escalations • Evaluate new vendors and prepare recommendations for management review • Track IT expenditure and flag budget variances Helpdesk & End-User Support • Provide first-line IT support to all staff; triage and resolve issues or escalate as appropriate • Manage user accounts and onboard new employees onto IT systems • Prepare user guides and conduct basic IT training for non-technical staff Requirements Must Have: • Minimum 2 years of relevant IT experience with demonstrated project ownership • Strong communication and vendor management skills • Able to work independently and prioritize across multiple tasks • Singapore Citizens and Permanent Residents are welcome to apply Good to Have: • Diploma or Degree in Information Technology, Computer Science, or equivalent • Experience in hospitality IT (PMS, POS, in-room systems) • Project management certification (PMP, CAPM, or PRINCE2) • Hands-on experience with networking (LAN/WAN, Wi-Fi, firewalls) and Windows/Linux environments Working Arrangement: • Based in Singapore; occasional travel to regional properties may be required • Availability for after-hours support during critical system events or go-lives