ICT Engineer

Job Responsibilities: The ICT Engineer will be responsible for, but not limited to, the following: • Provide daily IT operational support to all users. • Respond promptly to end-user issues and requests related to computers and laptops. • Troubleshoot problems involving computers, laptops, networks, printers, and servers. • Deliver training and perform hardware/software administration duties and support. • Conduct preventive maintenance on computers, servers, and firewall. • Assist with the installation, maintenance, and management of the company’s computer network. • Maintain and update inventory records for all hardware and software assets. • Support the management of communications, workstations, and network services. • Maintain and support AV systems in meeting rooms, including troubleshooting and setup for presentations and video conferencing. • Perform other duties as assigned. Requirements: • Diploma or Bachelor’s Degree in Computer Science, Information Technology, or a related field. • Minimum of 3 years of relevant working experience. • Strong troubleshooting skills and technical knowledge of Windows 11, M365 App, basic networking, and enterprise software. • Knowledge of cybersecurity principles and best practices (e.g., MFA, endpoint security, data protection). • Good interpersonal and communication skills. • Willingness to undertake additional duties outside the IT scope when required.