Assistant ICT Manager

Duties and Responsibilities • Provide timely IT support to all users and resolve hardware, software, network and system-related issues in an effective and service-oriented manner. • Maintain and troubleshoot desktops, laptops, servers, printers, communication systems, firewalls and network infrastructure to ensure business continuity. • Oversee installation, configuration and maintenance of ICT systems for the main office and project sites. • Perform daily system health checks, preventive maintenance and endpoint reinstallation activities to maintain system availability and performance. • Support ICT helpdesk operations and ensure service requests and incidents are properly tracked, escalated and resolved within agreed timelines. • Support administration of workstations, servers, backup systems and other business-critical ICT services. • Ensure data backups are performed accurately, securely and in accordance with retention and recovery requirements. • Monitor system performance, availability and capacity, and recommend corrective or improvement actions where necessary. • Support project infrastructure planning, deployment and operational readiness for office and site environments. • Support cybersecurity monitoring, detection and response activities, and coordinate timely follow-up actions for identified incidents or control weaknesses. • Identify vulnerabilities through risk assessments and recommend practical mitigation measures to reduce operational and information security risks. • Ensure compliance with internal ICT policies, headquarters' security requirements, ISO 27001 controls and other applicable regulatory obligations. • Monitor adherence to documented procedures, security baselines and audit requirements, and maintain relevant records for governance purposes. • Deliver or coordinate cybersecurity awareness training and user education programmes. • Plan and execute ICT audits for company branches and group companies across the Asia Pacific region. • Develop risk-based audit plans aligned with group objectives and business priorities. • Collaborate with regional IT teams and relevant stakeholders to address audit findings and implement corrective actions. • Prepare clear audit reports, management updates and actionable recommendations for system and process improvements. Education & Experience • Diploma or Bachelor's Degree in Information Technology, Computer Science, Cybersecurity, Information Systems or a related discipline. • Approximately 5 years or more of relevant ICT experience, preferably in an enterprise, project-based of multinational environment. • Previous experience as a Senior ICT Engineer, ICT Team Lead, Assistant Manager or similar role would be advantageous. • Experience supporting multiple offices, project sites or regional operations would be preferred. • Experience in construction, engineering or project-based industries would be an advantage.