Maintenance Manager (Security Systems)

Job Responsibilities 1. Maintenance Operations • Plan, manage, and supervise all preventive and corrective maintenance activities. • Ensure maintenance works are carried out according to agreed schedules, service contracts, and company procedures. • Monitor the performance and reliability of security systems at customer sites. • Ensure timely response to breakdowns, faults, and emergency service requests. • Review recurring system faults and implement appropriate corrective actions. • Ensure all maintenance works are properly documented and recorded. 2. Security Systems Oversee maintenance and troubleshooting of various security systems, including: • CCTV surveillance systems • IP cameras and video management systems • Access control systems • Card readers, biometric readers, and door controllers • Intrusion and alarm systems • Intercom and video intercom systems • Barrier gates and turnstile systems • Visitor management systems • Automatic doors and related security equipment • Network infrastructure related to security systems 3. Team Management • Lead, supervise, and manage maintenance engineers, technicians, and service staff. • Allocate daily work assignments and service calls. • Monitor technical officers' productivity, workmanship, and attendance. • Provide technical guidance and support to maintenance personnel. • Conduct training and coaching to improve technical competency. • Evaluate staff performance and recommend training or improvement plans where necessary. • Ensure technical officers comply with company safety procedures and work standards. 4. Preventive Maintenance • Develop and maintain preventive maintenance schedules for customers under maintenance contracts obligation. • Ensure scheduled maintenance is completed within the required timeframe. • Conduct regular inspections of critical security systems. • Identify potential equipment failures before they affect system operations. • Recommend replacement or upgrading of obsolete or unreliable equipment. 5. Corrective Maintenance & Troubleshooting • Take ownership of major or recurring technical problems. • Assist technical officers in diagnosing complex hardware, software, network, and system integration issues. • Coordinate with suppliers, manufacturers, and subcontractors when specialist support is required. • Ensure faults are resolved within agreed response and resolution times. • Review major breakdowns and prepare recommendations to prevent recurrence. 6. Customer & Service Contract Management • Maintain good working relationships with government sector customers and management teams. • Attend customer meetings when required to discuss maintenance performance and technical issues. • Ensure service level agreements (SLAs) and maintenance contract requirements are met. • Monitor customer complaints and ensure timely resolution. • Prepare maintenance reports, service summaries, and technical recommendations for customers. • Support the Project/Sales team in contract renewal and customer retention activities. 7. Service Planning & Scheduling • Manage quarterly maintenance schedules. • Prioritise urgent breakdowns and critical customer sites. • Coordinate manpower, tools, spare parts, and equipment required for maintenance works. • Ensure sufficient manpower is available for planned and emergency service requirements. • Monitor outstanding service calls and ensure they are closed promptly. 8. Spare Parts & Inventory • Monitor the availability of critical spare parts and replacement equipment. • Work with our logistic project engineers to maintain appropriate inventory levels. • Review spare parts usage and identify frequently replaced components. • Ensure proper control and accountability of tools, testing equipment, and company assets. 9. Documentation & Reporting • Review and approve service and maintenance reports. • Maintain accurate records of equipment faults, repairs, replacements, and preventive maintenance. • Prepare monthly maintenance performance reports. • Provide management with recommendations for improving maintenance operations. • Monitor key performance indicators such as: - Response time - Resolution time - Preventive maintenance completion rate - Repeat breakdown rate - Customer complaints - Technical Officers productivity - SLA compliance 10. Safety & Compliance • Ensure all maintenance activities comply with workplace safety requirements and company policies. • Conduct risk assessments and ensure appropriate safety measures are implemented. • Ensure technical officers use proper PPE, tools, and testing equipment. • Ensure maintenance works comply with applicable Singapore WSH regulations, customer requirements, and industry standards. • Investigate and report accidents, incidents, and safety issues when required. 11. Project & Installation Support • Provide maintenance input during the design and installation stages of new security system projects. • Work closely with the Project and Engineering teams to ensure systems are designed for effective long term maintenance. • Review system handover documents, as-built drawings, equipment lists, and warranty information. • Support project teams during testing, commissioning, and handover. • Ensure maintenance teams receive proper system training before taking over newly completed projects. Job Requirements - Diploma or Degree in Electrical Engineering, Electronics, Information Technology, Computer Engineering, or a related technical field. - Relevant technical certifications in security systems will be an advantage. Minimum 5–8 years of relevant experience in security systems, ELV systems, building systems, electronics, or related technical services. • At least 2–3 years of supervisory or management experience. • Experience managing maintenance contracts and service teams is preferred. • Experience in government projects will be an advantage.