Customer Service/Sales Coordinator

Company Overview Tri-Wall (Asia) Pte Ltd is a 100% foreign-owned subsidiary under Rengo Group. Supported by Japan’s largest corrugated container company, Rengo Co. Ltd, Tri-Wall Group delivers high-quality, service-oriented packaging solutions to the global market. Job Summary You will coordinate customer service, shipping, logistics, and sales support activities to ensure accurate order processing, timely delivery, and effective communication with customers and partners. Responsibilities • Prepare and process sales orders, purchase orders, and delivery orders to fulfill customer requests accurately • Request product samples from suppliers when required by customers to support sales and quality assurance • Communicate proactively with customers to update order forecasts and delivery status, ensuring transparency and satisfaction • Respond promptly to customer enquiries and feedback via email and phone to resolve issues and maintain positive relationships • Prepare container cubing lists and coordinate with forwarders to book containers and arrange trucking for efficient shipping • Verify completeness of shipping documents from affiliates and partners to ensure compliance and smooth customs clearance • Prepare and organize shipping documents to support timely and accurate shipment processing • Assist management in cost control by comparing freight rates and providing monthly updates to optimize shipping expenses • Coordinate delivery arrangements with working partners and monitor delivery schedules to ensure on-time receipt of goods • Support inventory planning and forecasting activities to align stock levels with customer demand and operational needs • Prepare invoices and supporting documents for submission to the Accounts Department to facilitate accurate billing • Generate purchase invoices, accounts payable invoices, and accounts receivable payments to support financial operations • Compile sales reports for the sales team to provide insights and support sales strategies • Perform ad-hoc duties assigned by superiors or managers to support team and company objectives