Technical Support Engineer (Remote support)

Company Overview EPS COMPUTER SYSTEMS PTE LTD is a leading IT services company specializing in IT contract staffing, manpower outsourcing, technical support, consultancy, and service desk/contact centre management. Job Summary We seek a Technical Support Engineer for a permanent night shift (12am-9am) to provide expert-level support in Business Continuity and Disaster Recovery, resolving complex technical challenges and ensuring excellent partner experience globally from Singapore. Responsibilities • Deliver expert-level technical support via phone and email to resolve partner issues efficiently • Independently manage and prioritize a ticket backlog to ensure timely resolution of technical problems • Lead troubleshooting efforts for partner issues involving data backup, recovery, virtualization, storage, and networking to restore service continuity • Perform advanced data restores, virtualization of backups, and execute cloud failovers to maintain business continuity • Collaborate with support team members to escalate and resolve complex cases, ensuring continuous case progress Required competencies and certifications • Demonstrated 5+ years of experience in technical support, systems engineering, or IT infrastructure roles focused on backup and disaster recovery • Proven ability to work independently under high-pressure customer situations, including disaster recovery scenarios • Strong analytical, diagnostic, and troubleshooting skills applied to complex technical issues • Effective communication skills to manage high-priority incidents and maintain partner confidence under pressure • In-depth knowledge of image-based backups, cloud failover, and recovery testing methodologies • Extensive experience with Windows Server (2012 and later), Ubuntu Linux, and virtualization technologies such as KVM/libvirt, VMware ESXi, and Microsoft Hyper-V • Strong understanding of networking protocols including TCP/IP, VPN, DNS, DHCP, and NAT • Relevant certifications such as MCSE, VCP, and Network+ Preferred competencies and qualifications • Exposure to ZFS file systems, Linux-based storage appliances, and storage technologies including ZFS, RAID, iSCSI, and SMB • Familiarity with scripting and automation using PowerShell, Bash, or Python Other Information Interested candidates may apply to Patrina@eps.com.sg with your detailed CV.