Application Support Specialist

Job Description • Diagnose, debug, and resolve complex application issues, system bugs,and performance bottlenecks in production environments. • Monitor incoming support tickets, triage issues based on severity, and meet defined Service Level Agreements (SLAs). • Perform post-incident reviews to identify underlying issues and implement permanent fixes or preventive measures. • Systematically monitor application logs, performance metrics, and system alerts to identify potential issues before they impact business operations. • Perform routine health checks, patch management, and minor system upgrades or bug fixes. • Work closely with end-users and business stakeholders to gather issue details, explain technical solutions, and provide operational guidance. • Onboard and assist external vendor teams when third-party application support is required. • Maintain up-to-date documentation, including runbooks, standard operating procedures (SOPs), knowledge base articles, and incident logs. Requirements • A Degree in IT or related discipline • 3 - 5 years relevant working experience • Strong proficiency in SQL (writing queries, joins, and data extraction for troubleshooting). • Experience with Linux/Unix environments and basic scripting skills (Bash, Python, PowerShell) for task automation . • Hands-on experience with ITSM tools (e.g., Jira, ServiceNow, Zendesk). • Familiarity with any RPA tools (e.g. UI Path) • Understanding of CI/CD concepts and familiarity with tools like Azure DevOps, GitHub Actions, or Jenkins. • Strong problem solving skills; • Ability to work independently as well as in a team • Strong communication skills