Patient Service Officer (Woodlands)

At Raffles Medical Group, you will be part of a team committed to delivering high-quality healthcare experiences to a broad spectrum of patients and clients. We strive to create an environment where team members inspire one another, are encouraged to achieve their best, and share success together. Job Responsibilities: • Attend to patient enquiries at the counter and provide information on clinic services. • Update patient registration details and process medical records in accordance with standard operating procedures and clinic guidelines. • Liaise with medical teams and patients to arrange appointments across different medical specialties and clinics within the Group. • Assist doctors and nurses with basic clinical tasks when required. • Collate laboratory and radiology results for doctors’ review and follow up accordingly. • Perform daily billing and ensure accurate transactions, including closing of accounts. • Support smooth clinic operations and provide excellent front-line patient service. Job Requirements: • Minimum GCE ‘O’ Level, NITEC, or Diploma in any discipline. • At least 1 to 2 years of working experience in a clinic setting is preferred. • Meticulous, organized, and able to multitask effectively. • Good customer service and front-line communication skills. • Able to work well in a team and in a dynamic, fast-paced environment. • Computer literate, with the ability to use MS Word, MS Excel, and patient registration systems. • Must be able to commit to shift work, including weekends and Public Holidays, based on a rostered schedule. Why Join Us: • Be part of a leading healthcare group in Singapore. • Gain exposure to front-line healthcare operations. • Work in a supportive and team-oriented environment. • Opportunities to learn and grow within the organization.