Air Export Customer Service Senior Officer

Responsibilities: • Coordinate with destination and customer for shipping instruction • Booking of flights with procurement team. • Arrange shipments collection with customers and Traffic Team • Basic knowledge on cargo commodity as per IATA rules and regulation • Track and monitor shipments status and inform customer accordingly • Maintain good relationships with both internal and external stakeholders • Handle all customers' enquiries timely and effectively • Work closely with internal operations to meet customers' requirements • Ensure compliance with customers Standard Operating Procedures • Ensure all data are updated correctly in system • Interface with multiple parties including customer, warehouse, carriers, customs, etc on shipment requirements • Monitors progress to achieve month end targets • Work with billing team to close off jobs and issue invoice • Take charge of supplier's invoice disputes • Take lead in issue resolutions • Implement improvements to enhance service capability within the team • All other ad-hoc work instructions from Supervisor / Manager Requirements: • Minimum Diploma in Logistics / Supply Chain or equivalent • At least 3 - 4 years of experience in Airfreight and familiar with export process • Good understanding of Incoterms 2010 • Self-discipline, initiative, responsible and independent in a fast-paced environment • A good team player with good interpersonal and communication skills • Flexible / Adaptive to changes • Meticulous to details