Customer Service Executive - Ocean Freight Executive

About the Role We are looking for a hands-on Ocean Freight Executive to manage daily sea freight operations. You will be responsible for coordinating shipments, handling documentation, liaising with carriers and co-loaders, and ensuring smooth end-to-end execution for both import and export shipments. This role is based in Singapore and supports a growing logistics operation with regional trade lanes. Key Responsibilities Operations & Coordination • Manage full-cycle ocean freight operations (import & export) for FCL and LCL shipments. • Coordinate with shipping lines, co-loaders, and trucking companies to secure space and schedule pick-ups and deliveries. • Track shipment status and provide timely updates to customers and internal stakeholders. • Handle shipment-related issues, including delays, damages, and documentation discrepancies. Documentation & Compliance • Prepare and process shipping documents including Bill of Lading (B/L), Sea Waybill, Permit declarations, and Certificate of Origin (COO). • Ensure compliance with Singapore Customs regulations and other relevant trade requirements. • Verify vendor invoices and assist with cost reconciliation. Customer & Stakeholder Management • Liaise with customers, overseas agents, and internal teams (sales, finance, warehouse) to ensure smooth shipment execution. • Respond to customer inquiries and provide proactive shipment updates. Reporting & Administration • Maintain accurate shipment records in the company's operating system. • Support month-end closing activities related to ocean freight billing and documentation. Requirements • Diploma in Logistics, Supply Chain Management, or related field. • Minimum 2–3 years of experience in ocean freight operations (import/export). • Familiarity with FCL and LCL processes, permit declarations, and shipping documentation. • Experience with shipping lines, co-loaders, and local trucking coordination. • Proficient in Microsoft Office (Excel, Word). • Good communication skills and ability to work independently. Why Join? • Be part of a growing logistics company with regional presence. • Work in a collaborative environment with experienced logistics professionals. • Opportunity to handle diverse trade lanes and develop your ocean freight expertise. How to Apply For a confidential discussion, please submit your CV to Dennis Wee at hello@haroldconsultancy.com .