Senior Business Architect

About the role: We are seeking a Senior Business Architect to support application and systems integration within a contract logistics and warehousing environment. The successful candidate will be responsible for analysing business and operational requirements and translating them into practical system solutions. The role covers application design, Warehouse Management System (WMS) configuration, testing, implementation, user training, troubleshooting, and post-implementation support. You will work closely with Operations, IT, project teams, and other business stakeholders to improve warehouse processes, system capabilities, operational reporting, process standardization, and automation. Key Responsibilities: • Gather and analyse business and operational requirements and translate them into effective system solutions, configurations, reports, and enhancement specifications. • Support end-to-end application and system implementations, including solution design, configuration, testing, deployment, user training, troubleshooting, and post-go-live support. • Support WMS migrations and system upgrades and manage change requests according to operational requirements. • Configure WMS applications and validate EDI/API requirements. • Troubleshoot application and system-related issues in collaboration with operational and technical teams. • Partner with Operations, IT, project teams, and business stakeholders to improve system adoption and drive process standardisation and continuous improvement. • Develop reports, dashboards, automation tools, and other digital solutions to improve operational visibility, efficiency, and data quality. • Analyse operational workflows, performance data, and business requirements to identify opportunities for process and system improvements. Requirements • Bachelor’s Degree in Logistics, Supply Chain, Engineering, Information Systems, Data Analytics, Business Analytics, or a related discipline. • 2–4 years of relevant experience in areas such as application support, system implementation, business analysis, contract logistics operations, operational reporting, or process improvement. • Experience in WMS implementation, warehouse system support, application configuration, logistics technology projects, or an international logistics environment. • Strong understanding of WMS implementation and support. Experience with Blue Yonder WMS Dispatcher is highly relevant. • Good understanding of contract logistics, warehouse processes, and system-enabled operations. • Strong capabilities in requirements analysis, functional design, system configuration, testing, implementation support, and documentation. • Knowledge of process mapping, workflow analysis, issue investigation, and root-cause analysis is advantageous. • Experience with tools such as Power BI, Power Apps, Power Automate, VBA, SQL, Python, or similar technologies is advantageous. • Lean Six Sigma, Business Analytics, Data Analytics, or other relevant certifications are advantageous but not mandatory. • Strong communication and stakeholder management skills, with the ability to work effectively with stakeholders at different organisational levels. • Ability to conduct user training and demonstrate strong ownership, problem-solving ability, and learning agility. To Apply (via Harold Consultancy) For a confidential discussion, please submit your detailed CV to Dennis Wee at recruit@haroldconsultancy.com.