Guest Services Agent

COMO Metropolitan Singapore marks a debut homecoming for our Singapore-founded company. It's the first time COMO Group’s signature brands – COMO Hotels and Resorts, a multi-label fashion retail space curated by Club 21, a new urban wellness space by COMO Shambhala, contemporary international dining by COMO Cuisine, as well as Michelin-starred gourmet concept by COTE Korean Steakhouse and internationally-renown patisserie Cédric Grolet — will be housed under one prestigious address: COMO Orchard. Job Responsibilities • Facilitate smooth check-ins and check-outs for guests. • Deliver exceptional front desk services to ensure guest satisfaction. • Efficiently assign rooms and handling administrative tasks. • Process guest payments with attention to detail and professionalism. • Collaborate with bell service and staff management to ensure seamless operations. • Serving as a knowledgeable resource for guests, providing information on hotel facilities and room ammenities. • Accommodating both general and unique requests to enhance the guest experience. • Skillfully defusing conflicts or tense situations with guests to maintain a harmonious environment. • Support and contribute to COMO’s sustainability goals by implementing environmentally responsible practices within your roles and departments. Job Requirements • Diploma in Hotel Management or equivalent. • Working knolwedge with OPERA cloud would be an added advantage • Exceptional interpersonal skills to effectively interact with guests and colleagues. • Excellent written and verbal communication skills to convey information clearly and professionally. • Patience and good listening skills to understand and address guests' needs effectively. • Flexible with rotating shift, including overnight shift and working on weekdays and public holidays.