F&B Attendant (Night Shift)

The F&B Attendant (Night Shift) supports overnight food and beverage operations by coordinating guest requests, in-room dining services, coffee operations, and operational communications across departments and outlets. The role serves as a key overnight point of contact, ensuring smooth service delivery, effective coordination, and exceptional guest experiences during overnight hours. Reports to F&B Manager Key Responsibilities Guest Services & In-Room Dining • Manage overnight guest requests and enquiries in a professional and timely manner. • Coordinate and deliver in-room dining orders efficiently. • Ensure food quality, presentation, and service standards are consistently maintained. • Build positive guest relationships to enhance guest satisfaction and loyalty. • Prepare welcome drink components and mise en place for the following day's operations. Food & Beverage Operations • Reheat, assemble, and present food and beverage items using approved equipment and procedures. • Support beverage preparation and service in accordance with established standards. • Operate, replenish, clean, and perform basic troubleshooting of the Bruno coffee robot and related coffee equipment. • Monitor stock levels and ensure adequate supplies for overnight operations. • Maintain cleanliness, food safety, and hygiene standards in all service and preparation areas. • Assist in identifying opportunities to improve operational efficiency and guest experience. Operations & Coordination • Serve as the primary overnight point of contact for operational matters. • Liaise with internal departments and outlets to coordinate guest requests, in-room dining orders, and operational requirements. • Facilitate effective communication between overnight operations and relevant stakeholders to ensure seamless service delivery. • Assist with overnight operational coordination and follow-up actions. • Escalate operational issues and guest concerns to the appropriate parties when required. Administrative Support • Complete overnight reports, documentation, and shift handovers accurately. • Monitor reservations, guest communications, and operational follow-up items. • Maintain inventory records and stock reporting. • Support management with administrative and operational tasks as required. Event Support • Assist with event setup, logistics, and operational support for overnight and early-morning functions. • Coordinate guest requirements and communicate effectively with relevant departments. • Support the smooth execution of events and special guest requests. Revenue & Business Support • Promote and upsell food, beverage, and guest experience offerings where appropriate. • Support revenue growth through service excellence and operational efficiency. • Identify opportunities for process improvements and cost optimisation. • Ensure smooth overnight operations with minimal supervision. Requirements • Experience in hospitality, food and beverage service, hotel operations, or a related field. • Strong organisational, multitasking, and problem-solving skills. • Ability to work independently and make sound decisions during overnight shifts. • Excellent communication and guest service skills. • Comfortable coordinating with multiple departments and outlets. • Basic barista knowledge or experience operating coffee equipment is advantageous. • Administrative or event support experience is an advantage. Required Certifications • WSQ Food Safety Course Level 1 (Basic Food Hygiene Certification). • Food Handler Certification as required by the Singapore Food Agency (SFA). • Workplace Safety & Health awareness compliance. Preferred Qualifications • Additional WSQ hospitality or customer service certifications. • First Aid certification is an advantage. • Experience with POS systems, reservation platforms, and hotel management systems. • Familiarity with automated coffee systems and beverage preparation equipment. Preferred Qualities • Self-motivated and proactive. • Reliable and adaptable. • Detail-oriented with strong follow-through. • Strong communication and coordination skills. • Service-focused with a passion for hospitality. • Able to remain calm and professional under pressure. Shift Details • Permanent Night Shift / Overnight Shift.